Community Manager AP

$55,000 - $65,000/Yr

M. Shapiro Real Estate Group - Detroit, MI

Full-time - Mid Level

Detroit, MI

About the position

The Community Manager position at M. Shapiro Real Estate Group involves overseeing a luxury multifamily community in Detroit, MI. The role focuses on ensuring high levels of customer service, managing a team, and maintaining the property to attract and retain residents. The ideal candidate is expected to be organized, dependable, and possess strong sales and customer service skills.

Responsibilities

• Ensure residents receive the highest levels of service consistent with the company's Customer Service philosophy
• Work with management team to build out and manage a team of leasing superstars and friendly maintenance team
• Handle and resolve resident/customer service issues in a timely and professional manner
• Maintain properties to ensure they look their best at all times
• Develop a marketing strategy and maintain effective advertising to attract prospective residents to community
• Market model, pre-owned, and brokered homes for sale
• Coordinate and manage the Rental, Lease with Option, Lease to Own including repairs, leasing, sales, refurbishments, closings, and follow-up
• Meet or exceed home sales and leasing budgets
• Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts
• Oversee the eviction process for your community with the assistance of your Regional Manager
• Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances
• Oversee capital expenditure improvements
• Other duties and projects as assigned

Requirements

• Strong business mindset with a high priority on customer service
• Strong organizational, time management, and leadership skills
• High school diploma or GED; Bachelor's degree in Real Estate, Hospitality or Business is a plus
• Minimum of 2 years property management experience including 2 years of supervisory experience
• Prior sales and leasing experience
• General knowledge of repair and maintenance duties
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Computer proficiency, including the internet and Microsoft Office Suite; experience using Rent Manager is preferred
• Flexibility to respond to community needs during non-business hours