Community Manager - Apartment Community

$55,000 - $60,000/Yr

Unclassified - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

The Community Manager is responsible for leading and directing all operations within the apartment community. This role involves motivating and managing staff to ensure a high level of service and satisfaction for residents. The Community Manager plays a crucial role in maximizing the operational efficiency and income potential of the community's assets. Reporting directly to the Regional Manager, the Community Manager is tasked with overseeing all facets of the community's operations, ensuring that both current and prospective residents receive quality service. In this position, the Community Manager will be available to residents for customer support and will actively engage in recruitment, hiring, and performance management of staff. The role requires a focus on maintaining a positive work environment and high morale among associates through recognition programs and team-building activities. Training and supporting staff in various operational areas, including leasing, collections, and maintenance, is also a key responsibility. The Community Manager will conduct regular performance appraisals, address employee relations issues, and communicate personnel needs to the HR department. Additionally, the role involves collaborating with the Regional Manager to develop marketing plans and conducting monthly marketing reviews. Financial responsibilities include working with the Director of Finance to manage financial transactions, entering purchase orders, and overseeing accounts payable. The Community Manager will also be involved in developing community income plans, evaluating unit pricing, and ensuring timely processing of delinquency communications and eviction proceedings. Regular communication and reporting to regional and accounting teams are essential, as is participation in property inspections and oversight of capital projects.

Responsibilities

• Lead, direct, and control all facets of the portfolios to ensure delivery of a quality product and service to the company's residents.
• Maximize resident satisfaction while strengthening the position of the asset(s) in their respective submarkets.
• Be available to residents in customer support situations.
• Recruit, hire, manage and provide performance feedback to employees to ensure area performance and adequate staffing.
• Motivate associates through recognition programs, training, and team building; work to maintain a strong morale and positive work environment.
• Train, support, and encourage associates in all areas of property operation, specifically leasing, collections, maintenance, and rehab functions.
• Conduct regular performance appraisals and address any associate concerns or employee relations issues.
• Maintain a high level of associate satisfaction, as measured by periodic surveys.
• Communicate all personnel needs to HR Department.
• Work with Regional Manager to develop an annual marketing plan and conduct marketing reviews on a monthly basis.
• Work with Director of Finance as needed to identify, book and reconcile financial transactions in property management software.
• Enter Purchase Orders and review and approve/disapprove weekly accounts payable invoices.
• Submit credit card, reimbursement and mileage reports weekly.
• Conduct weekly meetings with leasing and maintenance staff.
• Develop and administer the community income plans.
• Evaluate unit prices in accordance with the market and budgeted goals.
• Determine market competitive renewal offers to be distributed 75 to 90 days in advance of expirations.
• Ensure the timely processing of delinquency communication and eviction proceedings.
• Confirm final account statements are being completed within 10 days of move-out.
• Coordinate with Maintenance Supervisor and Project Manager on Capital Projects.
• Provide accurate and timely reporting and communication to Regionals, Accounting and Principals.
• Participate in property inspections with insurance and bank representatives.
• Oversee the remodel and make ready process ensuring quality and timeliness of rehabs and make-readies.
• Override, approve, and set deposits for rejected and conditional applicants per the property management software.
• Approve all Welcome Letters to confirm accuracy in the lease dates, fees, rents, deposits etc.
• Maintain the accuracy of the Rent Roll and selection of ideal expiration dates to reduce vacancy loss and reflect leasing seasonality.
• Approve capital expense change orders; be informed of change orders approved by Maintenance Supervisor.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle customer service situations effectively.
• Experience with financial management and budgeting in property management.
• Knowledge of leasing, collections, and maintenance operations.

Nice-to-haves

• Experience with property management software.
• Familiarity with marketing strategies for apartment communities.
• Previous experience in a customer service role.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance