The Garrett Companies - Phoenix, AZ

posted 3 months ago

Full-time - Mid Level
Phoenix, AZ
Real Estate

About the position

The Garrett Companies is seeking to hire a Full-Time Community Manager for our brand new, lease-up property, Agave Ranch, located in Glendale, AZ. As a Community Manager, you will be an integral part of the community and will help support the property as it actively works through lease-up and stabilization. At The Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we're also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply! The Community Manager is responsible for day-to-day operations of an initial lease-up community and stabilizing the asset to ensure it is fully occupied at appropriate rent levels in accordance with the budget. This role leads, develops, and coordinates onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance. The Community Manager collaborates with upper management on the objectives for the community and how best to achieve budgeted goals, such as physical and economic occupancy, marketing, expense control, and lease-up stabilization. An expert knowledge of the community's market is essential, including direct local and product competition, rent levels, amenity preferences, the general housing market, the job market, and neighborhood demographics. The Community Manager ensures that each resident and employee experience aligns with the Garrett Residential vision and expectation. The position requires a proven self-starter with an internal drive to work on initiatives and goals with little prompting. The Community Manager will lead by example in creating an exemplary customer experience for all future and existing residents at the community, which includes responding to internet leads, answering phone calls, and showing prospective residents their future apartment homes. The role also involves initiating, prioritizing, and assigning individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable, and preparing apartment homes for new residents. Regular market studies and strategic marketing decisions are also part of the responsibilities, along with managing future exposure and planning for renewals to ensure occupancy stability.

Responsibilities

  • Lead day-to-day operations of the lease-up community and stabilize the asset to ensure full occupancy at appropriate rent levels.
  • Develop and coordinate onsite team members to maximize performance and exceed community goals.
  • Collaborate with upper management on community objectives and budgeted goals.
  • Conduct regular market studies and communicate updates on new communities in the pipeline.
  • Create an exemplary customer experience for all residents and prospects.
  • Initiate, prioritize, and assign daily activities for the onsite team.
  • Manage leasing, customer relations, marketing, and vendor relations.
  • Complete move-in/move-out inspections with residents.
  • Plan for renewals 120 days out to ensure occupancy stability.
  • Ensure the community is open and ready for business at scheduled times and handle after-hours emergencies appropriately.
  • Recruit, interview, and hire team members for the community.
  • Hold regular team meetings to communicate goals and expectations.
  • Mentor team members and address performance issues when necessary.
  • Maintain professional relationships with vendors, residents, and team members.
  • Communicate effectively with the Director of Property Management regarding community performance.

Requirements

  • Minimum of 5 years of extensive property management experience with new construction and lease-ups.
  • Strong organizational skills and attention to detail.
  • Dynamic leadership potential without an oversized ego.
  • Excellent written and verbal communication skills.
  • Ability to listen and understand intents and goals.
  • Creative and innovative thinking skills.
  • Professional judgment and discretion in customer service and team interactions.
  • Working knowledge of accounting software (Entrata) and Microsoft Office.

Nice-to-haves

  • Membership to professional organizations and continuing education support.
  • Ability to recognize personal shortcomings and work on self-improvement.
  • Positive attitude and relentless problem-solving skills.

Benefits

  • Continuing education credits
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