Community Manager - Avana Marlborough

Greystar - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

5,001-10,000 employees

Real Estate

About the position

As the Community Manager at Avana Marlborough, you will be responsible for overseeing the day-to-day operations of the property, ensuring that all activities align with the company's financial and operational goals. This role requires a strong focus on managing team members, resources, and compliance with various laws and regulations governing multi-family housing operations, including Fair Housing and the Americans with Disabilities Act. You will play a crucial role in developing budgets by analyzing financial statements and market trends, setting rent rates, and ensuring timely collection of rents and fees. Your ability to manage vendor relationships, approve invoices, and control expenditures will be essential in maintaining the property's financial health. In addition to financial management, you will oversee the lease enforcement process, which includes approving resident applications, conducting apartment inspections, and managing resident relations. Promoting resident satisfaction is a key aspect of this role, as you will be expected to respond to complaints and service requests promptly. Regular property inspections will be part of your responsibilities to ensure that the property meets safety and cleanliness standards. You will also supervise property staff, including hiring, training, and performance management, while maintaining a positive relationship with property owners through regular updates and property tours. This position requires a proactive approach to marketing and leasing strategies to achieve occupancy and revenue goals, as well as a commitment to fostering a collaborative and service-oriented environment for both residents and team members.

Responsibilities

• Manage the day-to-day operations of the assigned property.
• Provide input into the development of property budgets by analyzing financial statements and market information.
• Set rent rates and ensure timely collection of rents and fees.
• Approve invoices from vendors and contractors for payment.
• Control expenditures and manage the petty cash fund.
• Oversee the lease enforcement process, including approving resident applications and conducting inspections.
• Promote resident satisfaction by addressing complaints and service requests promptly.
• Conduct regular property inspections to ensure safety and cleanliness standards are met.
• Supervise property staff, including hiring, training, and performance management.
• Manage the client/owner relationship through regular updates and property tours.

Requirements

• Proven experience in property management or a related field.
• Strong financial acumen and experience with budgeting and financial reporting.
• Excellent communication and interpersonal skills.
• Ability to manage a team effectively and foster a positive work environment.
• Knowledge of Fair Housing laws and regulations governing multi-family housing operations.

Nice-to-haves

• Experience with marketing and leasing strategies in the real estate sector.
• Familiarity with property management software and tools.
• Certifications in property management or real estate.

Benefits

• Medical, Dental, Vision, Life insurance coverage.
• 401(k) with Company Match (eligibility required).
• Short-term & Long-term Disability insurance.
• Critical Illness/Accident/Hospital Indemnity Plans.
• Employee Assistance Program.
• Generous Paid Time Off including vacation, holidays, personal days, and parental leave.