Community Manager - Avery Philly

Asset Living - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Real Estate

About the position

The Community Manager at Asset Living is a pivotal role responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. This position requires a dynamic individual who can manage all phases of operations, including personnel management, leasing, maintenance, financial oversight, administration, and risk management. As an on-site leader, the Community Manager will supervise all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns. In this role, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. They will ensure the effectiveness of the staff through ongoing training and guidance, while also managing weekly and daily office and maintenance staff schedules. Addressing performance problems effectively and consistently is crucial, as is promoting harmony and quality job performance among the staff. The Community Manager will also be responsible for ensuring staff compliance with company policies and procedures. Financial management is another critical aspect of this role. The Community Manager will strive to achieve the highest possible net operating income through effective cost control and revenue improvement strategies. This includes developing yearly operating budgets, monitoring timely receipt and reconciliation of deposits and rent collections, and ensuring accurate financial reporting. Additionally, the Community Manager will develop and implement strategic leasing management plans, ensuring effective marketing strategies are in place to attract and retain residents. Administrative and maintenance management responsibilities include ensuring all reporting is accurate and submitted on time, leading the emergency response team for the property, and maintaining excellent customer service standards. Regular property inspections and tours will be conducted to ensure the property appearance is maintained and repairs are completed promptly. The Community Manager will also oversee maintenance, construction, and rehabilitation activities to ensure quality and expediency in all operations.

Responsibilities

• Oversee the entire operations of a housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue improvement strategies.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and ensure effective leasing techniques are utilized by staff.
• Handle resident complaints, concerns, and requests to ensure resident satisfaction.
• Implement resident retention programs such as functions, promotions, and newsletters.
• Ensure all administrative and leasing reporting is accurate and submitted on time.
• Head the emergency response team for the property, ensuring proper handling of emergencies.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Plan and utilize property resources, equipment, and supplies economically.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting abilities.
• Effective communication and interpersonal skills.
• Ability to develop and implement marketing strategies.
• Strong problem-solving skills and ability to handle resident complaints.

Nice-to-haves

• Experience with property management software.
• Knowledge of fair housing laws and regulations.
• Background in customer service or hospitality.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.