JPMorgan Chase - Birmingham, AL

posted 4 months ago

Full-time - Senior
Birmingham, AL
Credit Intermediation and Related Activities

About the position

As a Vice President, Community Manager in our Consumer Banking Division, you will play a crucial role in supporting our commitment to our customers' success and the success of the community. You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated, actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community. This role offers the opportunity to work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer. In this position, you will develop a Market Analysis Plan and community outreach & engagement program that builds community relationships with a proven ability to make business development sales calls (70% external, 30% internal). You will leverage the national community playbook (i.e., activation plan) to engage the community in a meaningful way and be responsible for complementing curriculum with local programming and events to host in branches. Additionally, you will build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, community conversations, and community events in the branch. You will own the execution of the events end to end, from event outreach to in-branch awareness, customer and community enrollment, and report results based on event surveys to inform national community teams on opportunities for improvement. You will partner with Market Directors, Branch Managers, Bankers, and One Chase Partners on customer engagement, referrals from events, and adoption of financial product solutions. Acting as a Culture Carrier and steward of inclusion in the branches, you will support employee development and BRG partnership while collaborating with Global Philanthropy to ensure a collaborative approach to events.

Responsibilities

  • Develops a Market Analysis Plan and community outreach & engagement program that builds community relationships with proven ability to make business development sales calls (70% external, 30% internal)
  • Leverages national community playbook (i.e., activation plan) to engage the community in a meaningful way
  • Responsible for complementing curriculum with local programming and events to host in branches
  • Builds and manages the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, community conversations and community events in the branch
  • Owns execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
  • Reports results based on event surveys to inform national community teams on opportunities for improvement
  • Partners with Market Directors, Branch Managers, Bankers and One Chase Partners on customer engagement, referrals from events and adoption of financial product solutions
  • Acts as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership
  • Partner with Global Philanthropy to ensure collaborative approach to events

Requirements

  • Proven leadership experience with ability to influence across the firm and in the community
  • Strong event coordination and project management skills
  • Ability to build strong relationships with clients, peers, partners and contacts
  • Executive presence with strong presentation skills in small and large / public group settings
  • Self-starter with a proactive approach, strong time management and prioritization skills
  • Strong analytical, strategic and independent problem-solving skills
  • Proven ability to discover needs and connect clients and business owners to the right resources

Nice-to-haves

  • Bilingual language preferred
  • Knowledge of Dodd Frank and SAFE Act

Benefits

  • Health insurance
  • Tuition reimbursement
  • Retirement plan
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