Community Manager - Branson

About the position

The Community Manager at IWG is responsible for overseeing the daily operations of the center, ensuring customer satisfaction and retention while fostering a positive working environment. This role involves managing a team, welcoming members, coordinating events, and maintaining the center's facilities. The Community Manager plays a crucial role in enhancing the customer experience and supporting business growth within the workspace network.

Responsibilities

• Manage the daily operations of the center to ensure smooth functioning.
• Motivate and lead the team to create a positive working environment.
• Welcome members and assist them with their needs, including setting up meeting rooms and Wi-Fi connections.
• Conduct tours for potential members and explain the benefits of IWG membership.
• Coordinate the onboarding process for new members and ensure all necessary preparations are made.
• Review billing to ensure all customers are current and address any issues that arise.
• Prepare for team coaching sessions and manage paid time off requests for staff.
• Maintain the center's facilities and ensure everything is show-ready for tours.

Requirements

• 3+ years of strong customer service experience, ideally in hospitality or events.
• Experience in leading and managing a team.
• Ability to provide sales support and handle customer escalations effectively.
• Strong multitasking skills and the ability to pre-empt issues before they arise.
• Excellent communication skills and a positive, enthusiastic attitude.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Nice-to-haves

• Experience in a coworking or shared workspace environment.
• Familiarity with customer relationship management (CRM) software.

Benefits

• Work life balance with no standard nights or weekends.
• Generous paid time off plans including sick and vacation days.
• 11 Paid Company Holidays per calendar year in addition to PTO.
• Competitive 401K Program with company match.
• Affordable and comprehensive health care options for full-time and some part-time team members.
• Quarterly bonus plan program and an hourly rate of $22.
• Training and development opportunities for career advancement.
• A bright and inspiring work environment with business casual attire.