BH Management - Schertz, TX
posted 3 months ago
The Community Manager of Build To Rent Homes at BH Management Services is a pivotal role responsible for overseeing the daily financial, administrative, leasing, marketing, and maintenance operations of one to three communities. This newly created position emphasizes the importance of delivering excellent customer service while adhering to company standards. The Community Manager will work remotely but will be required to conduct multiple site visits each week, ensuring that the communities are operating smoothly and efficiently. In this role, the Community Manager will regularly inspect the communities to ensure compliance with safety regulations and company standards. They will take proactive measures to identify areas for improvement, enhancing the efficiency, productivity, and profitability of the communities. The Community Manager will collaborate closely with the maintenance team to align move-in dates with potential renters and will analyze market trends to implement effective marketing and leasing strategies aimed at achieving occupancy and revenue goals. Additionally, the Community Manager will focus on resident retention by maintaining open lines of communication with residents, addressing service issues promptly, and monitoring resident satisfaction. They will manage repair and maintenance requests, ensuring timely responses to service orders and overseeing preventative maintenance programs. Financial responsibilities include partnering with the Regional Manager to create operating budgets, monitoring expenses, and ensuring timely processing of payables and purchase orders. The Community Manager will also be responsible for hiring, training, and mentoring community staff, conducting performance evaluations, and managing on-call responsibilities as needed.