Community Manager - City Place Apartments

Royal American Management - Dania Beach, FL

Full-time - Mid Level

Dania Beach, FL

Real Estate

About the position

At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. If you're ready to join our dynamic team that values your growth and contributions, apply now and take the first step towards an exciting future with us. The Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at the assigned property. Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager mentors and ensures all associates support the corporate mission and understand their role in achieving established goals. This position requires excellent attendance and communication skills, the ability to build lasting business relationships, and a professional demeanor. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents. The role encompasses a variety of essential duties and responsibilities, including supervising and providing training to community associates, evaluating their performance, and counseling underperforming associates. The Community Manager is also responsible for creating a positive, welcoming, and supportive environment for residents, visitors, and community associates. They will attract, screen, and select prospective residents in accordance with federal, state, and governing program laws and regulations, while maintaining knowledge of market conditions affecting leasing and operations. Additionally, the Community Manager will develop and execute effective marketing and advertising campaigns for apartment leasing, assist with resident services programming, and maintain sound rent collection procedures. The Community Manager will also oversee security deposit administration, participate in the preparation of the annual operating budget, and monitor landlord-tenant relations. They will utilize maintenance software to track service requests, conduct property inspections, and ensure all contractors/vendors have the necessary approvals before performing work on the property. This position requires strong leadership skills, the ability to handle interruptions in a rapidly changing environment, and a commitment to providing excellent customer service.

Responsibilities

• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
• Monitor landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
• Conduct walk-through and follow up for vendors work on site
• Inspect apartments for move in condition and turn over status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed.

Requirements

• High School Diploma or Equivalent
• Property/ Community Manager state level license where required
• Minimum three (3) years property management experience preferred
• Proficiency in One Site preferred
• Computer literacy
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• Strong leadership skills, communication skills, and decision-making abilities
• Ability to perform all functions of an Assistant Community Manager
• Ability to motivate portfolio and team members to accomplish company goals and expectations
• Ability to perform and handle interruptions in a rapidly changing, multi-tasking environment
• High attention and mental demands including the ability to prioritize and process information with accuracy and clarity
• Excellent customer service skills and effective communication in e-mail, by phone, or in person during the course of the workday
• High degree of creativity, coupled with sound business judgment
• An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers
• Performance oriented and highly motivated to produce results.

Nice-to-haves

• ARM (Accredited Residential Manager) designation
• CAM (Certified Apartment Manager) designation