Community Manager - Country Bluff Apartments

$37,000 - $60,000/Yr

Unclassified - Rapid City, SD

Full-time - Mid Level

Rapid City, SD

About the position

The Country Bluff Apartments are seeking a dedicated and experienced Community Manager to oversee the operations and management of the property. This role is pivotal in driving revenue, maximizing profits, and ensuring the overall quality of the community. The Community Manager will be responsible for leading the property team to achieve financial results, enhance resident satisfaction, and maintain positive relations among employees and residents. The position requires a proactive approach to property management, ensuring that all operations align with CSM Corporation's policies and procedures. In this role, the Community Manager will manage the property in accordance with established Standard Operating Procedures (SOPs), which include the administration of leasing procedures to meet or exceed budgetary goals. This involves prompt collection of rent, conducting inspections of units during check-in and check-out, and ensuring that the owners' assets are protected. The Community Manager will also be tasked with developing and analyzing market conditions, managing advertising and marketing efforts, and conducting daily property inspections to maintain high standards. The Community Manager will work closely with the Director of Operations to implement operational changes based on leasing objectives and resident feedback. They will ensure that a responsible person is available for emergencies at all times and will manage property expenses to maximize profitability while adhering to the annual budget. Effective labor management is crucial, as the Community Manager will be responsible for scheduling and monitoring staff based on business needs. Additionally, the Community Manager will prepare and manage the property budget, oversee administrative and accounting tasks, and maintain inventory lists for tools and equipment. They will actively solicit business to achieve occupancy and rental goals, ensuring high resident satisfaction scores by addressing resident needs and concerns promptly. The role also involves training and developing staff, conducting routine inspections, and ensuring compliance with local, state, and federal regulations. The Community Manager must be available on a 24-hour basis for emergencies and must promote a clean and safe work environment while adhering to all CSM procedures.

Responsibilities

• Manage the assigned property in accordance with CSM policy and procedures as described in SOP manuals.
• Administer leasing procedures to meet/exceed budget established for the property by meeting occupancy and rental rate goals.
• Prompt collection of rent and initiating Unlawful Detainer process when necessary.
• Ensure inspections of each unit during check-in and check-out, assuring that the owners' assets are protected at all times and that appropriate deductions are taken from deposits.
• Develop and analyze market conditions, plans and manages all advertising and marketing efforts.
• Conduct daily property inspections.
• Work with Director of Operations to develop and implement changes to operations based on leasing objectives and resident comments.
• Ensure that a responsible person is available for building emergencies at all times.
• Responsible for management of property expenses to maximize profitability and meet required annual budget.
• Demonstrate effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and applies good business judgment.
• Responsible for the preparation and management of property budget and assigned administrative and/or accounting tasks, such as expense and revenue variance comments, monthly forecasting, and all other accounting tasks, as assigned.
• Administer property inventory lists for items such as tools, equipment, supplies, etc.
• Actively solicit business to achieve occupancy and rental goals of the property (45% closure rate on new leases and renewals or as directed).
• Assure that prospective residents are reached through advertising and further market the property by responding to phone inquiries, internet leads, and property tours.
• Oversee the accurate preparation and administration of all leasing activities (i.e. - paperwork, applications, leases, etc.) and rental traffic reports.
• Direct the completion of market studies and internet/local advertising, as needed.
• Plan and participate in community activities, as well as, other projects as assigned.
• Accountable for high resident satisfaction scores by ensuring residents needs and concerns are responded to in a professional and timely manner.
• Maintain physical asset to provide a welcoming and pleasant environment for residents.
• Work side by side with staff to train and model appropriate resident service standards.
• Responsible for the training of employees and ensuring training records are maintained.
• Analyze quality issues, identify training needs and ensure implementation to improve results.
• Utilize available resources and adheres to CSM training policies.
• Ensure all CSM training requirements are met.
• Conduct routine inspections of exterior and interior community property/grounds and operations to maintain standards per CSM, local, state and federal regulations including AWAIR program.
• Need to be available on a 24-hour basis i.e. natural/catastrophic disaster.
• Ensure a clean and safe work environment, and follows all CSM procedures for resident/employee incidents.
• Responsible for interviewing, hiring, coaching, and development of all employees.
• Evaluate staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Responsible for effective self/workload management.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and positive, professional work environment.
• Attend all required meetings.
• Adhere to all CSM Standard Operating Procedures, Fair Housing laws, grooming/appearance/ dress code standards.

Requirements

• High School Diploma or equivalent required.
• Proven experience in property management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze market conditions and develop effective marketing strategies.
• Proficient in budgeting and financial management.
• Knowledge of Fair Housing laws and regulations.
• Ability to work flexible hours, including being on-call for emergencies.

Nice-to-haves

• Experience with property management software.
• Certifications in property management or real estate.
• Background in customer service or hospitality.

Benefits

• Competitive salary based on experience.
• Health insurance options.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and training.