COMMUNITY MANAGER-Courtyard at James, Syracuse, NY

$39,998 - $44,990/Yr

Conifer Realty - Syracuse, NY

Full-time - Mid Level

Syracuse, NY

Real Estate

About the position

Conifer Realty is seeking a professional, self-motivated Community Manager to lead and manage the site teams at our apartment community, Courtyard at James, located in Syracuse, NY. This position is crucial for ensuring that the operations of the apartment community are safe and secure for residents, visitors, contractors, and employees. The Community Manager will be responsible for overseeing the completion of work orders, managing apartment turnover for new residents, and ensuring that leasing meets expected occupancy goals. This role also involves managing employee training and performance management matters throughout the day. The Community Manager will report directly to the Regional Manager and will collaborate with Conifer's key partners in Compliance, Property Management, Property Finance, Human Resources, and outside housing authority representatives. This collaboration is essential to ensure that all required aspects of operating a stable and fiscally responsible operation are covered and compliant with regulations. The ideal candidate will have property management experience, strong interpersonal skills, and the ability to thrive in a fast-paced, ever-changing environment. The responsibilities of the Community Manager include ensuring compliance with all housing program requirements, marketing and processing rental applications, managing property occupancy, recruiting and training team members, handling move-ins and move-outs, ensuring timely maintenance requests, assisting in budget development, and managing rent collection and delinquent accounts. This position offers a great opportunity for career growth and development within Conifer Realty as the company continues to expand its footprint.

Responsibilities

• Ensure complete implementation and compliance with all housing program requirements and directives as appropriate.
• Market and approve/disapprove all applications for rental; prepare, process, and sign all leases and related forms.
• Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends, and vacant units are turned and leased timely.
• Effectively manage, recruit, hire, and train team members and be responsible for work performance, including coaching, mentoring, and regular performance evaluations.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection checklists.
• Ensure all maintenance requests are handled on a timely basis while effectively communicating to the residents and keeping written records of all maintenance work completed.
• Assist in the development of the annual budget and work within the approved budget.
• Collect rents and handle delinquent accounts in a timely and efficient manner.

Requirements

• 4+ years' prior experience in apartment management of affordable housing communities
• 1+ years' prior experience with new leased up properties
• 1+ years prior team supervision experience including training, coaching, and performance management
• Strong MS Office Suite (Word, Excel, Outlook) for effective written communications
• Outstanding customer service, organizational, time management, and multi-tasking skills
• Yardi Voyager experience or knowledge of housing industry compliance software program(s) preferred
• Strong math aptitude/accounting knowledge with good understanding of accounts receivable, accounts payable, and budgeting
• Some college preferred with COS, TCS certifications helpful, or other fair housing certification(s) or willing to obtain
• High School diploma/GED equivalent required
• Reliable transportation and a valid driver's license; flexibility for occasional travel to regional meetings, trainings, conferences, as scheduled.

Nice-to-haves

• Experience with Yardi Voyager
• COS, TCS certifications or other fair housing certification(s)

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• 15 Paid Time Off days
• 13 Paid Holidays
• Company paid Life, Short- & Long-Term Insurances
• Ongoing training and career growth opportunities
• Robust employee referral payment program