Community Manager - Data Superheroes

Snowflake Computing - San Mateo, CA

Full-time

San Mateo, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Community Manager for the Data Superheroes at Snowflake, you will be dedicated to owning program management and driving growth within our vibrant community of Snowflake experts and advocates. This position is responsible for supporting the most pivotal community relationships as we scale community initiatives around the globe. If you are passionate about technology and excited to explore new possibilities through the power of community building, we want you on our team! You will support our team culture by working in the office 2-3 days a week, which means you'll need to live within commuting distance of the office you'll be working in, based out of our San Mateo, CA office. In this role, you will develop and implement strategies to scale the Data Superheroes program, driving awareness, membership growth, a broad range of expertise, and global presence. You will foster a vibrant and supportive community environment through effective communication, including regular announcements, best practices, and spotlights. Working with teams across Snowflake, including Product, Brand & Creative, Partner, Events, and Social, you will create and curate content that keeps the Superheroes informed, inspired, and engaged. Additionally, you will organize and manage Data Superhero events, including technical enablement sessions, presence at key conferences, and invite-only councils. As the primary point of contact for Data Superheroes, you will address inquiries and provide support as needed, ensuring a positive member experience. Monitoring and analyzing community metrics to measure the success of Superhero initiatives, identifying areas for improvement, and reporting on growth trends will also be part of your responsibilities. You will collaborate with internal teams to align community activities with overall business goals and strategies, supporting broader marketing objectives.

Responsibilities

• Develop and implement strategies to scale the Data Superheroes program, driving awareness, membership growth, a broad range of expertise, and global presence.
• Foster a vibrant and supportive community environment through effective communication, including regular announcements, best practices, and spotlights.
• Work with teams across Snowflake, including Product, Brand & Creative, Partner, Events, and Social, to create and curate content that will keep the Superheroes informed, inspired, and engaged.
• Organize and manage Data Superhero events, including technical enablement sessions, presence at key conferences, and invite-only councils.
• Act as the primary point of contact for Data Superheroes, addressing inquiries and providing support as needed, ensuring a positive member experience.
• Monitor and analyze community metrics to measure the success of Superhero initiatives, identify areas for improvement, and report on growth trends.
• Collaborate with internal teams to align community activities with overall business goals and strategies, supporting broader marketing objectives.

Requirements

• Proven experience in community management, preferably within the tech or data industry, with a track record of driving community growth.
• Ability to engage with a technical audience.
• Excellent written and verbal communication skills.
• Proficiency with community management tools and platforms.
• Strong analytical skills, with the ability to report on engagement & growth trends.
• A proactive and collaborative approach, with the ability to work effectively across teams.
• Passion for fostering community growth, building meaningful relationships, and expanding program reach.

Benefits

• Innovative Environment: Be part of a forward-thinking company where you'll be encouraged to think big and experiment often.
• Impactful Work: Play a pivotal role in supporting and expanding a global community building on Snowflake.
• Professional Growth: Enjoy numerous opportunities for professional development, with access to cutting-edge technology, training programs, and a culture of learning.
• Collaborative Culture: Join a passionate and diverse team dedicated to collaboration, innovation, and making an impact!