JPMorgan Chase - Dayton, OH

posted 4 months ago

Full-time
Dayton, OH
Credit Intermediation and Related Activities

About the position

As a Vice President, Community Manager in our Consumer Banking Division, you will play a crucial role in supporting our commitment to our customers' success and the success of the community. You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated, actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community. This role offers the opportunity to work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer. In this position, you will develop a community outreach and engagement program that builds community relationships with a proven ability to make business development sales calls, with 70% of your time spent externally and 30% internally. You will leverage the national community playbook to engage the community in a meaningful way, complementing the curriculum with local programming and events to host in branches. Additionally, you will build and manage the community engagement calendar, facilitate regular financial health workshops, Chase Chats, and community events in the branch, owning the execution of these events from outreach to enrollment. You will report results based on event surveys to inform national community teams on opportunities for improvement and partner with Branch Managers, Bankers, and OneChase Partners on customer engagement, referrals from events, and adoption of financial product solutions. Furthermore, you will work with Global Philanthropy to ensure a collaborative approach to events and act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership.

Responsibilities

  • Develop a community outreach and engagement program that builds community relationships with proven ability to make business development sales calls (70% external, 30% internal)
  • Leverage national community playbook to engage the community in a meaningful way, complementing the curriculum with local programming and events to host in branches
  • Build and manage the community engagement calendar
  • Facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats, and community events in the branch
  • Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
  • Report results based on event surveys to inform national community teams on opportunities for improvement
  • Partner with Branch Managers, Bankers, and OneChase Partners on customer engagement, referrals from events, and adoption of financial product solutions
  • Collaborate with Global Philanthropy to ensure a collaborative approach to events
  • Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership

Requirements

  • Proven leadership experience with ability to influence across the firm and in the community
  • Strong event coordination and project management skills
  • Ability to build strong relationships with clients, peers, partners, and contacts
  • Executive presence with strong presentation skills in small and large/public group settings
  • Self-starter with a proactive approach, strong time management and prioritization skills
  • Strong analytical, strategic, and independent problem-solving skills
  • Proven ability to discover needs and connect clients and business owners to the right resources

Nice-to-haves

  • Bilingual language preferred
  • Knowledge of Dodd Frank and SAFE Act
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