Community Manager - District at Medical Center Apartments

Unclassified - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

About the position

We're excited to announce a Community Manager position available at District Medical Center Apartments! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement. As a Community Manager, you will professionally manage and lead the property team in the daily operations of the community, maintaining an engaging and motivating presence. You will establish maintenance and team schedules, holding each accountable for performance to include team engagement. Your role will involve effectively coaching the team, guiding and developing to create an inclusive workplace making all feel welcome. In this position, you will manage the budget, accounts, rent collections, and tenant notices; effectively utilizing software to ensure accuracy and timeliness of processes. You will review processed applications, background and credit checks ensuring all processes and procedures are followed. Administrative tasks will include conducting file audits to ensure compliance and filing taxes. You will report any problems or issues of an escalated nature to the Asset Director and prepare client reporting for review by the Asset Director, ensuring all supporting documentation is gathered for regular client meetings. Effective and timely communication is key, as you will need to address any variance, concerns, and positive impacts in property operations, taking a solution-driven approach to ensure goals and initiatives are met. You will enforce company policies and procedures for compliance documentation regarding new leases and recertification of existing residents. Greeting residents, applicants, and all others courteously and respectfully is essential, as is timely responding to, addressing, and resolving residents' questions, concerns, and complaints promptly. You will inspect property conditions and coordinate maintenance activities, ensuring community and buildings are compliant with local, state, and federal regulations while promoting captivating curb appeal and amenities. Investigating complaints and resolving conflicts will also be part of your responsibilities, along with securing the property and implementing safety precautions, responding to emergencies, and completing all documentation. You will ensure compliance of all work-related activities in a fair, ethical, and consistent manner, and perform any other tasks as assigned.

Responsibilities

• Professionally manage and lead the property team in daily operations of the community, maintaining an engaging and motivating presence.
• Establish maintenance and team schedules, holding each accountable for performance to include team engagement.
• Effectively coach the team, guiding and developing to create an inclusive workplace making all feel welcome.
• Manage budget, accounts, rent collections, and tenant notices; effectively utilize software to ensure accuracy and timeliness of process.
• Review processed applications, background and credit checks ensuring all processes and procedures were followed.
• Responsible for administrative tasks such as conducting file audits to ensure compliance and filing taxes.
• Reporting any problems or issues of an escalated nature to the Asset Director.
• Prepares client reporting for review by Asset Director, ensuring all supporting documentation is gathered for regular client meetings.
• Effectively and timely communicate any variance, concerns and positive impact in property operations, taking a solution-driven approach to ensure goals and initiatives are met.
• Enforces company policies and procedures for compliance documentation regarding new leases and recertification of existing residents.
• Greet residents, applicants and all others courteously and respectfully.
• Timely respond, address, and resolve residents' questions, concerns, and complaints promptly.
• Inspect property conditions and coordinate maintenance activities, ensuring community and buildings are compliant with local, state, and federal regulations while promoting captivating curb appeal and amenities.
• Investigates complaints and resolves conflicts.
• Secures property and implements safety precautions; responds to emergencies, reporting as required, and completing all documentation.
• Ensure compliance of all work-related activities in a fair, ethical and consistent manner.
• Any other task as assigned.

Requirements

• 2+ years of multi-family leasing management experience required with multiple years of leasing experience.
• High School diploma or equivalent required; bachelor's degree in business or related field preferred.
• Strong administrative and organizational skills with excellence in time management.
• Superb scheduling and prioritizing skills to coordinate work with vendors and contractors for property projects.
• Ability to effectively, and professionally help and support the property team members in the daily procedures and processes.
• Strong computer skills, including working knowledge of MS Office Suite (Outlook, Teams, Word, Excel) required; also, Property Management Software database experience is preferred.
• Bilingual preferred but not required.
• Must have a valid driver's license, current automobile insurance, and reliable transportation.

Nice-to-haves

• Bilingual preferred but not required.
• Experience in hospitality (hotels, restaurants), retail service, etc.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Paid short-term disability + options for long-term disability
• Vacation program accruing immediately upon hire
• Sick time when you need it
• Paid holidays + floating holidays to celebrate those special times
• Company-sponsored wellness initiatives
• Continuous education with development programs and more!