Community Manager for HOA Communities

About the position

We seek positive and motivated professionals who want to make a complete career change in property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in property management will serve you well in future roles in our company or your external career progression. The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. In this role, you will learn customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, vendor management, and much more. Please think of it as a solid foundation for general business matters and administration. We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family.

Responsibilities

• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including the bidding and project management process.
• Consult with other departments in support of your communities.
• Risk Management, Insurance, and Litigation Support.
• Prepare budgets and manage the finances of the associations.
• Must be available for after-hour emergencies.
• Plus, additional tasks, as necessary.

Requirements

• Approximately ten (8+) years of solid work experience.
• Ability to attend or run evening meetings (usually 30-40 per year).
• High-level organizational skills in fast-paced environment.
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
• Ability to catch on to other business computer systems.
• Strong customer-friendly and informative communication skills.
• Some experience and knowledge of financial statements and budgets.
• Comfortable with public speaking in small and large meetings.
• Great conflict management skills in sometimes stressful situations.
• Experience with gathering bids for large projects and management of those projects.

Benefits

• Hybrid Empowerment Plan - Our culture is based on trust.
• Recognized as Best Places to Work 17 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and hobbies.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training - Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Phone and Mileage Reimbursement.
• Well-structured career track plan with a 6-month review.
• Annual Salary $55,000.00 with reviews and performance increase opportunities every 6 months.