Community Manager for The Connelly

Franklin Group - Portsmouth, VA

Full-time - Mid Level

Portsmouth, VA

Crop Production

About the position

The Community Manager is responsible for overseeing the operational and financial aspects of a residential community, ensuring that company goals are met in these areas. This role involves managing personnel, leasing, collections, resident services, maintenance, and compliance with laws and company policies. The Community Manager plays a crucial role in enhancing revenue, maintaining property conditions, and fostering a positive living environment for residents.

Responsibilities

• Operate the community within financial guidelines and approved budget.
• Ensure timely collection of rents and posting of payments.
• Issue 5-day notices and manage evictions as necessary.
• Perform physical inspections of the community and vacant apartments.
• Coordinate with maintenance staff for timely apartment reconditioning after move-outs.
• Directly supervise office staff and maintenance supervisor, with indirect supervision of maintenance operations.
• Interview, hire, and onboard community team members.
• Maintain professional appearance and behavior for self and team members.
• Order necessary administrative supplies and equipment for the office staff.
• Implement and enforce company policies and procedures across all departments.
• Supervise leasing activities and ensure effective sales techniques are used.
• Approve and submit invoices for payment through Nexus.
• Respond to resident requests or complaints in a timely and courteous manner.
• Generate and analyze reports on leasing trends, financial performance, and occupancy verifications.
• Design and maintain a resident retention program, including referral programs and social activities.
• Ensure compliance with OSHA standards and company safety policies.
• Report any unusual circumstances regarding residents or the community.
• Seek educational opportunities for personal growth and development.

Requirements

• Must have PBS8/HUD and LIHTC experience.
• High school diploma or GED; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret business periodicals and governmental regulations.
• Ability to prepare reports and business correspondence.
• Experience in managing a diverse workforce and conflict resolution.
• Ability to perform basic mathematical calculations and analyze operating statements.

Nice-to-haves

• Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended.
• Completion of Fair Housing training within 1 day of hire.
• Completion of Preventing Sexual Harassment and Drug Free Workplace courses within 7 days of hire.

Benefits

• Referral program