Community Manager & Front Desk

$41,600 - $45,760/Yr

Unclassified - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

About the position

At Park Padel, we prioritize the experience of our community — from the first-time visitor to the seasoned player. To ensure we uphold our commitment to excellence, we are seeking individuals who embody the following qualities: Strong Interpersonal Skills: You have a naturally outgoing personality and thrive on social interaction. Your genuine enthusiasm for engaging with people is evident in every conversation. You effortlessly create a welcoming atmosphere, making members and visitors feel valued and connected to our padel community from the moment they walk in. Customer Service: You understand that at the heart of every successful club is a satisfied and loyal customer base. You're intuitive to the needs of our visitors, always aiming to exceed their expectations, and resolve any concerns with a positive, can-do attitude. Strong Initiative: At Park Padel, we all take equal pride in making sure the club is running smoothly. If you see something that needs to be addressed, you jump in to help solve it. You are proactive in identifying opportunities to improve member experience.

Responsibilities

• Act as the primary point of contact for all members and visitors to the club
• Address customer queries, concerns, and feedback in a timely, professional, and personable manner through email, phone, and WhatsApp
• Promote a positive and welcoming environment for players and guests
• Be able to answer questions about padel gear and gameplay - training will be provided
• Conduct regular checks to ensure cleanliness and safety of the courts, lounge, and surrounding area
• Ensure that all areas are tidy, equipment is in good condition, and any reported issues are addressed promptly
• Coordinate with food and beverage delivery
• Oversee the setup and takedown of any events or club-sponsored activities
• Become an expert in Playbypoint, our booking management software
• Check in players as they arrive, confirming their booking details, providing any equipment rentals, and ensuring a smooth transition onto and off the courts
• Handle any conflicts or issues related to bookings with professionalism and according to club policies
• Suggest open games, clinics, and tournaments for customers to join as they come to the club
• Play an active role in the Park Padel WhatsApp group to set up and fill games
• Jump onto the court to play when customers need to fill a game or event

Requirements

• Strong interpersonal and communication skills
• Ability to handle challenging situations with tact, diplomacy and professionalism
• Organized and detail-oriented
• Ability to work some evenings and weekends

Nice-to-haves

• Familiarity with padel or intermediate/advanced playing experience with other racket sports
• Willingness to learn padel and play when there is availability and need

Benefits

• Flexible schedule