Freedomroads - Chicago, IL
posted 3 months ago
Good Sam Enterprises is seeking a Community Manager to lead the content strategy, user engagement, and business integrations for Good Sam's Digital Community. This role is pivotal in overseeing both the strategy implementation and the day-to-day management of the Community, which boasts a dedicated member base of over 400,000 individuals, many of whom have been active since the community's inception in 2003. The Community Manager will report directly to the Director of Loyalty Operations and will be responsible for ensuring a positive user experience while adhering to community guidelines. In this role, the Community Manager will craft content strategies tailored to identified audience segments, leveraging Community analytics and user insights. They will develop a comprehensive Community marketing calendar that focuses on user acquisition and engagement. Collaborating closely with the Loyalty Operations team, the Community Manager will create unique experiences for Loyalty Members within the platform. Additionally, they will work in partnership with Digital Product, Marketing, and other cross-functional teams to manage Community initiatives and integrations effectively. As the Enterprise expert on digital communities and emerging industry trends, the Community Manager will generate weekly, monthly, and quarterly reporting for key stakeholders and partners, ensuring that the Community remains vibrant and engaging for its members. This hybrid role requires the ability to commute to the Chicago, IL office 2-3 days a week, and it is essential for the Community Manager to possess strong project management skills, excellent communication abilities, and a passion for digital marketing that combines creativity with analytics.