COMMUNITY MANAGER - Goodbread Hills

$50,000 - $50,000/Yr

Royal American Management - Tallahassee, FL

Full-time - Mid Level

Tallahassee, FL

Real Estate

About the position

At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. The Community Manager is responsible for the full oversight of their assigned property, providing leadership and direction to associates at the property. Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager plays a crucial role in mentoring associates to ensure they support the corporate mission and understand their role in achieving established goals. This position requires excellent attendance and communication skills, the ability to build lasting business relationships, and a high level of professionalism. The Community Manager is expected to enhance individual performance and provide excellent customer service to residents. The Community Manager will supervise and provide training to community associates, evaluate their performance, and conduct annual performance reviews. They will also counsel underperforming associates and provide constructive feedback to improve performance. Creating a positive, welcoming, and supportive environment for residents, visitors, and community associates is essential. The Community Manager will attract, screen, and select prospective residents in accordance with federal, state, and governing program laws and regulations, utilizing the set Resident Selection Criteria. In addition, the Community Manager will maintain knowledge of market conditions affecting leasing and operations, develop and execute effective marketing and advertising campaigns for apartment leasing, and assist with the development and implementation of resident services programming. They will oversee sound rent collection procedures, including following up with delinquent accounts, and ensure proper administration of security deposits. The Community Manager will also participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines. Monitoring landlord-tenant relations and mediating disputes when necessary is also part of the role. The Community Manager will utilize maintenance software to track service requests and conduct inspections of the property to ensure cleanliness and maintenance standards are met.

Responsibilities

• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates' performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Oversee security deposit administration including inspecting units to determine residents' balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
• Monitor landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software program to enter in and track service requests, and regularly review maintenance reports
• Conduct walk-through and follow up for vendors' work on site
• Inspect apartments for move-in condition and turnover status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Requirements

• High School Diploma or Equivalent
• Property/Community Manager state level license where required
• Minimum three (3) years property management experience preferred
• Proficiency in One Site preferred
• Computer literacy
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• Strong leadership skills, communication skills, and decision-making abilities
• Ability to perform all functions of an Assistant Community Manager
• Ability to motivate portfolio and team members to accomplish company goals and expectations
• Ability to perform and handle interruptions in a rapidly changing, multi-tasking environment
• High attention and mental demands including the ability to prioritize and process information with accuracy and clarity
• Excellent customer service skills and effective communication in e-mail, by phone, or in person

Nice-to-haves

• ARM (Accredited Residential Manager) designation
• CAM (Certified Apartment Manager) designation

Benefits

• Full-time position with a salary of $50,000 a year