Community Manager, HBS Foundry

Harvard University - Boston, MA

Full-time - Mid Level

Hybrid - Boston, MA

Educational Services

About the position

The Community Manager for HBS Foundry at Harvard University is responsible for building, engaging, and nurturing a vibrant online community for entrepreneurs. This role focuses on creating a supportive digital environment where users can collaborate and learn from each other. Key responsibilities include managing community groups, facilitating webinars, and developing strategies to enhance user engagement and participation across digital platforms.

Responsibilities

• Oversee and manage online community groups, forums, and discussion boards to foster engagement.
• Actively engage with community members, responding to questions and facilitating discussions.
• Plan, organize, and facilitate webinars and virtual workshops to enhance community engagement.
• Develop and execute strategies to grow the community and increase participation.
• Curate user-generated content and highlight success stories.
• Gather feedback from the community and report trends to internal teams.
• Coordinate community-driven events to drive engagement and build a sense of belonging.
• Work closely with product, content, and marketing teams to align community initiatives with platform goals.
• Ensure community guidelines are followed and moderate discussions.

Requirements

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in community management, social media management, or related roles.
• Experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook) is required.
• Proven experience in building and managing online communities.

Nice-to-haves

• Experience planning and facilitating webinars, workshops, or virtual events.
• Excellent verbal and written communication skills.
• Proficiency with community management tools (e.g., Slack, Discord, Facebook Groups).
• Ability to address community challenges and resolve conflicts.

Benefits

• Commuter assistance
• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Retirement plan