Community Manager- Hello Apartments

$75,000 - $80,000/Yr

Peak Living - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Merchant Wholesalers, Durable Goods

About the position

The Community Manager at Peak Living is responsible for overseeing all aspects of community operations under the direction of the Regional Manager. This role focuses on enhancing customer service, managing leasing activities, and ensuring the community's profitability and efficiency. The Community Manager plays a crucial role in supervising staff, responding to resident requests, and implementing marketing strategies to attract and retain residents.

Responsibilities

• Supervise all community associates.
• Support and participate in fulfilling customer service and leasing standards.
• Respond to resident requests promptly and courteously, providing solutions to resolve issues.
• Direct all marketing efforts for the community.
• Assist in preparing paperwork for new and renewal lease agreements.
• Determine lease renewal rates and assist in delivering renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager to increase rental activity.
• Review resident files and accounting records to determine unpaid or late fees owed, and communicate with residents regarding outstanding balances.
• Implement procedures for collecting on delinquencies and enforce the lease to maximize revenue.
• Prepare weekly and monthly reports, including delinquency report updates and move-in/move-out inspections.
• Organize community resident activities and maintain resident loyalty and retention programs.
• Identify areas for improvement to enhance efficiency, productivity, and profitability of the community.
• Research and shop the competition quarterly to ensure rental rates and concessions align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Requirements

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or a similar industry.
• A high school diploma or equivalent is required.
• Valid driver's license is necessary.
• Ability to communicate in English is required.

Nice-to-haves

• College education, CAM or ARM certification preferred.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Paid time off
• Referral program