Câm - Pleasanton, CA

posted 4 months ago

Full-time - Mid Level
Pleasanton, CA
Repair and Maintenance

About the position

We are an HOA management company based in Pleasanton, overseeing a diverse portfolio of common interest developments in the East and South Bay areas. Our commitment to excellence and customer satisfaction has positioned us as leaders in the industry. We are seeking an experienced Association Manager to join our dynamic team. The ideal candidate will manage the day-to-day operations of assigned properties with a focus on excellence, customer service, and efficiency. This role requires a proactive approach to managing relationships with HOA board members, residents, contractors, and colleagues, ensuring that all parties are informed and satisfied with the services provided. The Association Manager will be responsible for maintaining a professional demeanor and appearance while addressing concerns promptly and effectively. In addition to managing daily operations, the Association Manager will be tasked with understanding and managing financial statements, audits, reserve studies, and governing documents. This includes developing and managing budgets effectively and enforcing HOA governing documents accurately. The role also involves maintaining community websites and utilizing technology effectively, although no programming knowledge is required. Frequent on-site visits and attendance at evening Board of Directors meetings are essential components of this position, ensuring that the manager is engaged with the community and responsive to its needs.

Responsibilities

  • Manage daily operations of assigned HOA properties
  • Communicate effectively with HOA board members, residents, contractors, and colleagues
  • Provide top-notch customer service and address concerns promptly
  • Solve problems efficiently and adapt to changes
  • Maintain a professional demeanor and appearance
  • Take detailed notes and compose accurate meeting minutes
  • Understand and manage financial statements, audits, reserve studies, and governing documents
  • Develop and manage budgets effectively
  • Enforce HOA governing documents accurately
  • Maintain community websites and utilize technology effectively (no programming knowledge required)
  • Conduct frequent on-site visits and attend evening Board of Directors meetings

Requirements

  • Minimum of 2 years of relevant experience
  • Exceptional verbal and written communication skills
  • Strong customer service orientation
  • Excellent problem-solving abilities
  • Ability to adapt to change
  • Professional manner and appearance
  • Outstanding organizational skills
  • Proficient in note-taking and minute composition
  • Capable of handling financial and budgeting processes
  • Comfortable with technology and website maintenance
  • Valid driver's license and willingness to travel for on-site visits and meetings

Nice-to-haves

  • HOA/community management experience (1 year preferred)

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
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