Franklin Group - Newport News, VA
posted 3 months ago
The Community Manager is responsible for overseeing the operational and financial aspects of a residential community, ensuring that the community meets company goals in these areas. This role requires a strong focus on personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting, and compliance with all applicable laws and company policies. The Community Manager will work closely with the Senior Community Manager, Portfolio Manager, and VP of Community Operations to facilitate the optimum performance of the community. Key responsibilities include operating the community within financial guidelines and the approved budget, ensuring timely collection of rents, issuing necessary notices for non-payment, and managing evictions. The Community Manager is also responsible for conducting physical inspections of the community, coordinating with maintenance staff for timely apartment reconditioning, and supervising office staff and maintenance supervisors. This position requires knowledge of Fair Housing Laws and involves interviewing, hiring, and onboarding community team members. The Community Manager must ensure a professional appearance and behavior for themselves and their team, manage the inventory and ordering of administrative supplies, and enforce company policies and procedures. They will oversee leasing activities, approve invoices for payment, and ensure timely responses to resident requests or complaints. Additionally, the Community Manager is responsible for generating and analyzing various reports related to leasing trends, financial performance, and occupancy verifications. They will also implement and maintain resident retention programs and ensure compliance with OSHA standards and company safety policies. Continuous self-improvement and seeking educational opportunities are also essential aspects of this role.