Community Manager in Norfolk

Franklin Group - Norfolk, VA

Full-time - Mid Level

Norfolk, VA

Crop Production

About the position

The Community Manager is responsible for overseeing the operational and financial aspects of a residential community, ensuring that company goals are met in areas such as personnel management, leasing, collections, resident services, and compliance with laws and policies. This role involves direct supervision of staff, maintaining community standards, and implementing resident retention programs.

Responsibilities

• Operate the community within financial guidelines and approved budget.
• Ensure timely collection of rents and posting of payments.
• Issue 5-day notices and manage evictions as necessary.
• Perform physical inspections of the community and vacant apartments.
• Coordinate with maintenance staff for timely apartment reconditioning.
• Supervise office staff and maintenance supervisor, indirectly overseeing maintenance operations.
• Interview, hire, and onboard community team members.
• Maintain professional appearance and behavior for self and team members.
• Order necessary administrative supplies and equipment for the office staff.
• Implement and enforce company policies and procedures across all departments.
• Supervise leasing activities and ensure effective sales techniques are used.
• Approve and submit invoices for payment through Nexus.
• Respond to resident requests or complaints in a timely manner.
• Generate and analyze reports on leasing trends and financial performance.
• Design and maintain resident retention programs.
• Ensure compliance with OSHA standards and company safety policies.
• Report any unusual circumstances regarding residents or the community.
• Seek educational opportunities for personal growth and development.

Requirements

• High school diploma or GED; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Tax Credit experience preferred.
• Ability to read, analyze, and interpret business documents and regulations.
• Ability to prepare reports and business correspondence.
• Strong presentation skills for various audiences.
• Experience in managing a diverse workforce and conflict resolution.
• Analytical skills to interpret financial data and operating statements.
• Problem-solving skills to make decisions under risk or uncertainty.

Nice-to-haves

• Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended.
• Completion of Fair Housing training within 1 day of hire.
• Completion of Preventing Sexual Harassment and Drug Free Workplace courses within 7 days of hire.

Benefits

• Referral program