Community Manager-King of Prussia

Regus - King of Prussia, PA

Full-time - Mid Level

King of Prussia, PA

Real Estate

About the position

As a Community Manager at IWG, you will oversee the daily operations of the workspace center, ensuring a positive environment for customers and staff. Your role involves motivating your team, managing customer relationships, and maintaining the facility to enhance customer satisfaction and retention.

Responsibilities

• Oversee the daily operations of the workspace center.
• Motivate and manage the team to create a positive working environment.
• Welcome members and assist them with their needs, including setting up meeting rooms and Wi-Fi connections.
• Conduct tours for potential customers and explain the benefits of IWG membership.
• Review daily reports and plan the day's activities accordingly.
• Ensure all billing is current and manage customer accounts.
• Coordinate the move-in process for new clients, ensuring all preparations are complete.
• Conduct regular walk-throughs of the facility to maintain readiness for tours and events.
• Prepare for coaching conversations with team members and manage paid time off requests.

Requirements

• Proven experience in a management or customer service role.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with billing and customer account management.

Nice-to-haves

• Experience in coworking or flexible workspace environments.
• Knowledge of sales and marketing strategies.
• Ability to network and connect members with potential business opportunities.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible working hours and a great work-life balance.