Community Manager - KY, Lexington - Blazer Parkway

Iwg Plc - Lexington, KY

Part-time - Mid Level

Lexington, KY

Waste Management and Remediation Services

About the position

As a Community Manager at IWG, you will play a pivotal role in ensuring the smooth operation of your center. Your primary responsibility will be to motivate your team to create an exceptional working environment that fosters customer satisfaction and retention. You will start your day by reviewing the daily report to plan your activities and ensure that your team is prepared for the day ahead. Your role will involve welcoming members and guests, assisting them with their needs, and ensuring that all facilities are in top condition for their use. Throughout the day, you will engage with members to understand their business needs and facilitate networking opportunities among them. You will also oversee the onboarding process for new clients, ensuring that all necessary preparations are made for their arrival. This includes coordinating with your Community Associate to prepare welcome kits and ensuring that all access badges and keys are ready for distribution. In addition to customer interaction, you will be responsible for administrative tasks such as reviewing billing to ensure all customers are current, managing paid time off requests, and preparing for coaching conversations with your team members. You will also conduct regular walk-throughs of the center to ensure that everything is in order and ready for tours, addressing any maintenance issues as they arise. Your ability to multitask and preemptively address potential issues will be crucial in maintaining a high standard of service excellence.

Responsibilities

• Manage the daily operations of the center to ensure smooth functioning.
• Motivate and lead the team to create a positive working environment.
• Welcome members and guests, assisting them with their needs and ensuring customer satisfaction.
• Coordinate onboarding processes for new clients, including preparing welcome kits and access badges.
• Review billing to ensure all customers are current and address any discrepancies.
• Conduct regular walk-throughs of the center to maintain a show-ready environment.
• Handle customer inquiries and provide tours of the center to potential members.
• Prepare for coaching conversations with team members and manage paid time off requests.

Requirements

• 3+ years of strong customer service experience, ideally in the hospitality or events industry.
• Experience in leading and managing a team.
• Strong communication skills, with the ability to deal effectively with customers.
• Comfortable providing sales support and taking ownership of problems.
• Positive and enthusiastic attitude, with the ability to adapt to fast-changing situations.
• Proficient in MS Office and comfortable using basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance with no standard nights or weekends.
• Generous paid time off plans including sick and vacation days.
• 11 Paid Company Holidays per calendar year in addition to PTO accrual.
• Competitive 401K Program with a company match.
• Affordable and comprehensive health care for all full-time team members.
• Quarterly bonus plan program, plus an hourly rate of $21.00.
• Bright and inspiring work environment with business casual attire required.
• Training and development opportunities aligned with career path opportunities.