Community Manager - Las Vegas, NVtags.new

Asset Living - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Real Estate

About the position

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. This role encompasses managing all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an on-site leader, the Community Manager supervises all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns. In this position, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. They will ensure the effectiveness of the staff through ongoing training, coaching, counseling, and guidance in compliance with Asset's training benchmarks. The Community Manager will also be responsible for completing weekly and daily office and maintenance staff schedules and assignments, addressing performance problems, and promoting harmony and quality job performance among the staff. Financial management is a critical aspect of this role, where the Community Manager will strive to achieve the highest possible net operating income through effective cost control and revenue improvement strategies. They will develop yearly operating budgets and forecasts, monitor the timely receipt and reconciliation of deposits, rent collections, and vendor invoices, and ensure accurate ownership financial reports. Strategic leasing management is another key responsibility, where the Community Manager will develop yearly marketing plans, ensure effective leasing techniques, and address resident complaints and concerns to ensure satisfaction. They will also implement resident retention programs and manage administrative and maintenance tasks to ensure the property is well-maintained and operational. This includes heading the emergency response team for the property and ensuring proper handling of all emergencies within company guidelines. Overall, the Community Manager plays a vital role in maintaining the quality and efficiency of the housing community, ensuring a positive living experience for residents while achieving operational excellence.

Responsibilities

• Oversee the entire operations of a housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue improvement strategies.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and utilize marketing strategies and systems for leasing.
• Ensure staff leasing techniques are effective and follow up procedures are met.
• Address resident complaints, concerns, and requests to ensure resident satisfaction.
• Implement resident retention programs such as resident functions and monthly newsletters.
• Head the emergency response team for the property and ensure proper handling of emergencies.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting skills.
• Ability to develop and implement effective marketing strategies.
• Strong customer service orientation and conflict resolution skills.
• Knowledge of fair housing laws and safety guidelines.

Nice-to-haves

• Experience with multifamily housing management.
• Familiarity with property management software and tools.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.