Community Manager: LEASE-UP!

Acc Management Group - Appleton, WI

Full-time - Mid Level

Appleton, WI

Real Estate

About the position

ACC Management Group, Inc. is seeking an experienced LIHTC Community Manager to oversee two new lease-up properties, one located in Appleton and the other in Waupaca. The ideal candidate will possess a strong background in property management, particularly with Section 42 experience, and will be responsible for managing the leasing process during the initial lease-up period. This role requires the ability to work some nights and weekends to ensure that the properties are ready for showings and move-in dates. The Community Manager will be the primary point of contact for prospective tenants and will need to effectively communicate property features and amenities, answer inquiries, and conduct showings of vacant units. In addition to leasing responsibilities, the Community Manager will address resident concerns, process paperwork in accordance with company policies and Fair Housing requirements, and maintain strong resident relations. This position also involves managing on-site property employees, providing training and guidance, and ensuring compliance with all relevant laws and policies. The Community Manager will be expected to maintain accurate records, oversee maintenance activities, and coordinate with vendors and suppliers. The role requires a proactive approach to marketing efforts and budget management, as well as the ability to handle complaints and maintain a high level of professionalism in all interactions. The successful candidate will demonstrate excellent communication skills, strong customer service abilities, and the capacity to work independently under tight deadlines. Physical demands include the ability to lift up to 25 pounds and perform property inspections. This position operates in a professional office environment and requires flexibility in working hours, including availability for weekends and evenings as needed.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions from all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move-ins and move-outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as needed.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees by providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next year's budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements

• High School diploma or equivalent required.
• 1-2 years of property management or industry-related experience required.
• Knowledge of project-based section 8 or section 42 experience is a plus.
• Knowledge of fair housing laws is a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, and Excel).
• Experience with Onesite software is a plus.
• Must be able to physically inspect the properties.
• Maintain a valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with the ability to handle complaints in a positive and time-efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift up to 25 pounds unassisted and as needed.

Nice-to-haves

• Experience with property management software.
• Knowledge of local housing regulations and community resources.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance