Community Manager - Legend Flats

Asset Living - Greeley, CO

Full-time - Mid Level

Greeley, CO

Real Estate

About the position

The Community Manager at Legend Flats is a pivotal role responsible for overseeing the entire operations of a housing community, ensuring that all aspects of property management are executed effectively and in alignment with Asset Living's policies and procedures. This position is under the supervision of the Regional Supervisor and encompasses a wide range of responsibilities including personnel management, financial oversight, strategic leasing, and administrative and maintenance management. The Community Manager will serve as an on-site leader, guiding the property staff and ensuring compliance with safety and fair housing guidelines, as well as addressing any liability concerns that may arise. In terms of personnel management, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. This includes ensuring the effectiveness of the team through ongoing training and guidance, completing staff schedules, and addressing performance issues as they arise. The role requires a strong emphasis on promoting harmony and quality job performance among staff, ensuring that all team members adhere to company policies and procedures. Financial management is another critical aspect of the Community Manager's role. The individual will be tasked with achieving the highest possible net operating income by implementing effective cost control measures and improving revenue and leasing strategies. This includes developing yearly operating budgets, monitoring rent collections, and ensuring that all financial reports are accurate and submitted on time. Strategic leasing management is also a key responsibility, where the Community Manager will develop yearly marketing plans and ensure that leasing techniques are effective in securing new residents. This involves addressing resident complaints and concerns, implementing resident retention programs, and effectively showing and leasing units to prospective residents. Lastly, the Community Manager will oversee administrative and maintenance management, ensuring that all reporting is accurate and timely, managing emergency responses, and maintaining the property’s appearance through regular inspections and timely repairs. This role is essential in creating a thriving community and ensuring that both residents and staff have a positive experience at Legend Flats.

Responsibilities

• Oversee the entire operations of the housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue improvement strategies.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and utilize marketing strategies and systems for leasing.
• Ensure effective leasing techniques are employed by staff to secure new residents.
• Address resident complaints and concerns to ensure satisfaction.
• Head the emergency response team for the property, ensuring proper handling of emergencies.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting abilities.
• Effective communication and interpersonal skills.
• Ability to develop and implement marketing strategies.
• Strong problem-solving skills and ability to handle resident complaints.

Nice-to-haves

• Experience with property management software.
• Knowledge of local housing regulations and fair housing laws.
• Previous experience in a customer service role.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.