Community Manager - Lexington, KY

Asset Living - Lexington, KY

Full-time - Mid Level

Lexington, KY

Real Estate

About the position

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. This role involves managing all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an on-site leader, the Community Manager supervises all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns. In terms of personnel management, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. They will ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset's training benchmarks. The Community Manager will also be responsible for completing weekly and daily office and maintenance staff schedules and assignments, addressing performance problems, and promoting harmony and quality job performance among staff. Financial management is another critical aspect of this role. The Community Manager will strive to achieve the highest possible net operating income through effective cost control and revenue and leasing improvements. This includes developing yearly operating budgets and forecasts, monitoring the timely receipt and reconciliation of deposits, rent collections, and vendor invoices, and ensuring accurate ownership financial reports. Strategic leasing management is also a key responsibility, where the Community Manager will develop yearly marketing plans, ensure effective leasing techniques, and address resident complaints and concerns to ensure satisfaction. Additionally, they will implement resident retention programs and effectively show, lease, and move in prospective residents. Administrative and maintenance management duties include ensuring accurate and timely submission of all administrative and leasing reports, leading the emergency response team for the property, managing customer service, and maintaining the property’s appearance through regular inspections and timely repairs. The Community Manager will also plan for and utilize property resources economically and monitor maintenance and construction activities to ensure quality and expediency. This job description serves as a guide of expected duties and may be modified at any time, with additional responsibilities assigned as needed.

Responsibilities

• Oversee the entire operations of a housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue and leasing improvements.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and utilize marketing strategies and systems for leasing.
• Address resident complaints, concerns, and requests to ensure resident satisfaction.
• Implement resident retention programs such as functions, promotions, and newsletters.
• Ensure all administrative and leasing reporting is accurate and submitted on time.
• Head the emergency response team for the property, ensuring proper handling of emergencies.
• Manage customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Plan for and utilize property resources economically, obtaining bids and dealing with service issues.
• Monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting skills.
• Ability to develop and implement effective marketing strategies.
• Strong customer service and resident relations skills.
• Knowledge of fair housing laws and safety guidelines.

Nice-to-haves

• Experience with property management software.
• Certifications in property management or real estate.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.