Community Manager - Little Rock

JPMorgan Chase - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Credit Intermediation and Related Activities

About the position

The Community Manager role at Chase is pivotal in fostering community success and enhancing customer relationships within underserved areas. Reporting to the Divisional Community & Business Development Manager, this position focuses on developing outreach programs, engaging with diverse community segments, and ensuring access to financial education and resources. The role emphasizes collaboration with various teams to create actionable financial health roadmaps and drive business opportunities for One Chase.

Responsibilities

• Develop a community outreach and engagement program that builds community relationships with proven ability to make business development sales calls (70% external, 30% internal).
• Leverage national community playbook to engage the community meaningfully, complementing the curriculum with local programming and events.
• Build and manage the community engagement calendar, facilitating regular financial health workshops, Chase Chats, and community events in the branch.
• Own execution of events end to end from outreach to customer and community enrollment.
• Report results based on event surveys to inform national community teams on opportunities for improvement.
• Partner with Branch Managers, Bankers, and OneChase Partners on customer engagement and referrals from events.
• Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership.

Requirements

• Proven leadership experience with the ability to influence across the firm and in the community.
• Strong event coordination and project management skills.
• Ability to build strong relationships with clients, peers, partners, and contacts.
• Executive presence with strong presentation skills in small and large group settings.
• Self-starter with a proactive approach and strong time management skills.
• Strong analytical, strategic, and independent problem-solving skills.
• Proven ability to discover needs and connect clients and business owners to the right resources.

Nice-to-haves

• Bilingual language preferred.