Community Manager - Louisville

Iwg Plc - Louisville, KY

Full-time - Mid Level

Louisville, KY

Waste Management and Remediation Services

About the position

As a Community Manager at IWG, you will oversee the daily operations of the workspace center, ensuring a positive environment for customers and staff. Your role involves motivating your team, managing customer relationships, and maintaining high service standards to enhance customer satisfaction and retention.

Responsibilities

• Manage the daily operations of the workspace center.
• Motivate and lead the team to create a positive working environment.
• Welcome members and assist them with their needs, including setting up meeting rooms and technology.
• Conduct tours for potential members and explain the benefits of IWG membership.
• Review billing to ensure all customers are current.
• Coordinate the move-in process for new clients, ensuring all preparations are complete.
• Handle customer inquiries and provide sales support as needed.
• Conduct regular walk-throughs of the center to maintain a show-ready environment.
• Prepare for coaching conversations with team members and review paid time off requests.

Requirements

• 3+ years of strong customer service experience, ideally in hospitality or events industry.
• Experience in leading teams and managing operations.
• Strong communication skills and ability to handle escalations effectively.
• Proficient in MS Office and comfortable using basic IT equipment.
• Ability to multitask and pre-empt issues before they arise.
• Positive and enthusiastic attitude, adaptable to fast-changing situations.
• Legally eligible to work in the country of application and at least 18 years old.

Nice-to-haves

• Experience in sales support or business development.
• Familiarity with coworking spaces or flexible work environments.

Benefits

• Work life balance with no standard nights/weekends.
• Generous paid time off plans including sick and vacation days.
• 11 Paid Company Holidays per calendar year in addition to PTO.
• Competitive 401K Program with company match.
• Affordable and comprehensive health care options for full-time team members.
• Quarterly bonus plan program and hourly rate of $21.00.
• Training and development opportunities for career advancement.
• A bright and inspiring work environment with business casual attire.