Community Manager - Louisville

Regus - Louisville, KY

Full-time - Mid Level

Louisville, KY

Real Estate

About the position

As a Community Manager at IWG, you will oversee the daily operations of the workspace center, ensuring a positive environment for customers and staff. Your role involves motivating your team, managing customer relationships, and maintaining the facility to enhance customer satisfaction and retention.

Responsibilities

• Oversee the daily operations of the workspace center.
• Motivate and manage the team to create a positive working environment.
• Welcome members and assist them with meeting room setups and technology.
• Conduct meetings to understand new members' business needs.
• Coordinate with team members for onboarding new clients and preparing welcome kits.
• Provide tours to potential customers and explain membership benefits.
• Review billing to ensure all customers are current.
• Maintain the workspace by addressing maintenance issues and ensuring cleanliness.
• Post advertisements for vacant offices and manage social media promotions.
• Conduct 1:1 coaching sessions with team members.

Requirements

• Proven experience in a management role, preferably in a customer service or hospitality environment.
• Strong interpersonal and communication skills.
• Ability to motivate and lead a team effectively.
• Excellent organizational skills and attention to detail.
• Proficiency in using technology and software for office management.

Nice-to-haves

• Experience in coworking or flexible workspace environments.
• Knowledge of sales and marketing strategies.
• Familiarity with billing and financial management.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible working hours to promote work-life balance.