Community Manager - MA, Boston - Canal Street-North Station

Iwg Plc - Boston, MA

Part-time - Mid Level

Boston, MA

Waste Management and Remediation Services

About the position

As a Community Manager at IWG, you will play a pivotal role in ensuring the smooth operation of your center. Your primary responsibility will be to create a welcoming and efficient working environment that fosters customer satisfaction and retention. You will lead a team, motivating them to deliver exceptional service while managing the daily operations of the center. Your day will begin with a review of the daily report to plan activities and ensure that your team is prepared for the day ahead. You will be the first point of contact for members and guests, welcoming them and assisting with their needs, such as setting up meeting rooms and technology for presentations. Throughout the day, you will engage with members to understand their business needs and facilitate networking opportunities among them. You will also oversee the onboarding process for new clients, ensuring that all necessary preparations, such as welcome kits and access credentials, are in place. Your role will involve a mix of customer service, operational management, and team leadership, requiring you to be proactive in addressing any issues that arise. In addition to managing customer interactions, you will be responsible for administrative tasks such as reviewing billing, ensuring the center is ready for tours, and maintaining the overall appearance of the workspace. You will also handle requests for paid time off from your team and prepare for coaching sessions to support their development. Your ability to multitask and maintain a positive atmosphere will be crucial in creating a vibrant community within the center.

Responsibilities

• Manage the daily operations of the center to ensure smooth running.
• Motivate and lead the team to create a great working environment.
• Welcome members and guests, assisting them with their needs.
• Conduct tours for potential members and explain the benefits of IWG membership.
• Oversee the onboarding process for new clients, ensuring all preparations are made.
• Review billing to ensure all customers are current.
• Maintain the appearance of the workspace, ensuring it is show-ready for tours.
• Handle requests for paid time off and ensure appropriate coverage.
• Prepare for coaching conversations with team members.

Requirements

• 3+ years of strong customer service experience, ideally in hospitality or events industry.
• Experience in leading teams and managing operations.
• Ability to provide sales support and take ownership of problems.
• Strong communication skills and ability to deal with customers effectively.
• Proficient in MS Office and comfortable using basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Nice-to-haves

• Experience in a coworking or shared workspace environment.
• Familiarity with billing and invoicing processes.
• Background in event planning or management.

Benefits

• Work life balance with no standard nights/weekends.
• Generous paid time off plans including sick and vacation.
• 11 Paid Company Holidays per calendar year in addition to PTO.
• Competitive 401K Program with a company match.
• Affordable and comprehensive health care for all full-time team members.
• Quarterly bonus plan program, plus an hourly rate of $27.
• Bright and inspiring work environment.
• Training and development opportunities for career growth.