Community Manager - MA, Springfield - Main St

Iwg Plc - Springfield, MO

Part-time - Mid Level

Springfield, MO

Waste Management and Remediation Services

About the position

As a Community Manager at IWG, you will play a pivotal role in ensuring the smooth operation of your center. Your primary responsibility will be to motivate your team to create an exceptional working environment that fosters customer satisfaction and retention. You will be the face of the center, welcoming members and guests, and ensuring they have everything they need for a productive day. Your day will start with a review of the daily report to plan and prepare for the day ahead. You will oversee reception, greet members, and assist them with their meeting room setups, including Wi-Fi connections and screen sharing applications. Throughout the day, you will engage with members to understand their business needs and facilitate networking opportunities among them. You will also manage logistics for new members moving into the center, ensuring that welcome kits and access badges are ready. Your role will involve sales support, where you will give tours to potential members and explain the benefits of IWG membership. You will also be responsible for reviewing billing to ensure all customers are current and maintaining the center's appearance for tours. In addition to operational tasks, you will handle team management responsibilities, including reviewing paid time off requests and preparing for coaching conversations with team members. Your ability to communicate effectively, multitask, and preemptively address issues will be crucial in maintaining a positive and productive environment for both staff and members.

Responsibilities

• Oversee the daily operations of the center to ensure smooth functioning.
• Motivate and lead the team to create a positive working environment.
• Welcome members and guests, assisting them with meeting room setups and technology.
• Engage with members to understand their business needs and facilitate networking opportunities.
• Manage logistics for new member move-ins, including preparation of welcome kits and access badges.
• Provide sales support by giving tours to potential members and explaining membership benefits.
• Review billing to ensure all customers are current and maintain the center's appearance for tours.
• Handle team management tasks, including reviewing paid time off requests and preparing for coaching conversations.

Requirements

• 3+ years of strong customer service experience, ideally in the hospitality or events industry.
• Experience in leading teams and managing operations effectively.
• Strong communication skills, comfortable dealing with customers and resolving issues.
• Ability to provide sales support and take ownership of problems.
• Positive and enthusiastic attitude, adaptable to fast-changing situations.
• Proficient in MS Office and comfortable using basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance with no standard nights/weekends
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with a Company match
• Affordable and comprehensive health care for all full-time team members
• Quarterly bonus plan program
• Hourly rate of $23.00
• Bright and inspiring work environment
• Training and development opportunities
• Professional workplace community with business casual attire