Community Manager - Nashville Area

Karya Property Management - Nashville, TN

Full-time - Mid Level

Nashville, TN

Real Estate

About the position

Karya Property Management is seeking an ambitious Community Manager to oversee our Nashville, TN property. This full-time position is crucial for managing all aspects of the assigned property, ensuring that both financial and operational goals are met while adhering to Karya policies. The Community Manager will play a key role in promoting resident satisfaction and managing the on-site staff effectively. This position requires a proactive approach to property management, focusing on customer satisfaction, retention rates, and compliance with company standards. The Community Manager will be responsible for overseeing leasing activities, managing customer interactions, and ensuring that all operational tasks are executed efficiently. This includes monitoring property work orders, managing the make-ready schedule, and auditing rent rolls to keep track of lease expirations and evictions. Additionally, the Community Manager will handle HR paperwork and be available for emergency calls, assigning work to maintenance staff as needed. This role is essential for maintaining the overall health of the property and ensuring a positive living experience for residents.

Responsibilities

• Overlook leasing activity - follow up on leads and approve application outstanding
• Actively manage customer satisfaction and improve retention rate - encourage property staff to follow up on renewals
• Review collections daily and make decisions where required
• Monitor all property work orders and supervise execution with lead maintenance personnel
• Manage the make ready schedule and supervise the progress
• Audit rent roll to monitor rent, lease expiration, MTM tenants, evictions
• Submit all necessary HR paperwork to corporate (new hire, payroll, terminations, etc.)
• Must attend emergency calls and assign work to the on-call maintenance
• Perform other duties assigned

Requirements

• High School Diploma or Equivalent required / College Degree preferred
• 3+ years' experience as a Community Manager at a Multifamily property
• Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
• Experience with CAM or CAPS
• Experience with Onesite
• Excellent verbal and written communication skills
• Customer service experience
• Must be able to communicate effectively with residents and team members
• High sense of urgency, with the ability to meet deadlines
• Ability to remain organized, professional, and respectful in challenging situations