Community Manager - NJ, Cedar Knolls - Cedar Knolls Rd

Iwg Plc - Hanover, NJ

Part-time - Mid Level

Hanover, NJ

Waste Management and Remediation Services

About the position

As a Community Manager at IWG, you will play a pivotal role in ensuring the smooth operation of your center. Your primary responsibility will be to motivate your team to create an exceptional working environment that fosters customer satisfaction and retention. You will start your day by reviewing the daily report to plan effectively and ensure that your team is prepared for the day ahead. Your role will involve welcoming members and guests, assisting them with their needs, and ensuring that all facilities are in top condition for their use. Throughout the day, you will engage with members to understand their business needs and facilitate networking opportunities among them. You will oversee the onboarding process for new members, ensuring that all necessary preparations, such as welcome kits and access badges, are in place. Your responsibilities will also include conducting tours for potential members, managing billing processes, and ensuring that the center is always show-ready for prospective clients. In addition to operational tasks, you will be responsible for team management, including reviewing paid time off requests and preparing for coaching conversations with team members. Your ability to communicate effectively and handle customer inquiries will be crucial in maintaining a positive atmosphere within the center. You will also need to be proactive in identifying and resolving issues before they escalate, ensuring that both team members and customers have a seamless experience.

Responsibilities

• Manage the daily operations of the center to ensure smooth functioning.
• Motivate and lead the team to create a positive working environment.
• Welcome members and guests, assisting them with their needs and ensuring a great first impression.
• Conduct tours for potential members and explain the benefits of IWG membership.
• Oversee the onboarding process for new members, including preparation of welcome kits and access badges.
• Review billing to ensure all customers are current and address any discrepancies.
• Ensure the center is show-ready for tours and maintain the overall appearance of the facility.
• Engage with members to understand their business needs and facilitate networking opportunities.
• Prepare for coaching conversations with team members and review paid time off requests for appropriate coverage.

Requirements

• 3+ years of strong customer service experience, ideally in the hospitality or events industry.
• Experience in leading and managing a team.
• Strong communication skills, with the ability to deal effectively with customers.
• Comfortable providing sales support and taking ownership of problems.
• Ability to multitask and pre-empt issues before they arise.
• Positive and enthusiastic attitude, adaptable to fast-changing situations.
• Proficient in MS Office and comfortable using basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance with no standard nights or weekends.
• Generous paid time off plans including sick and vacation days.
• 11 Paid Company Holidays per calendar year in addition to PTO accrual.
• Competitive 401K Program with a company match.
• Affordable and comprehensive health care for all full-time team members.
• Quarterly bonus plan program, plus an hourly rate of $23.
• Bright and inspiring work environment.
• Training and development opportunities aligned with career path opportunities.
• Professional workplace community with business casual attire.