Community Manager-NY, New York - 590 Madison

Regus - New York, NY

Full-time - Mid Level

New York, NY

Real Estate

About the position

As a Community Manager at IWG, you will play a pivotal role in ensuring the smooth operation of your center located at 590 Madison Avenue, New York City. Your primary responsibility will be to create a welcoming and efficient working environment that fosters customer satisfaction and retention. You will lead a team dedicated to providing exceptional service to our members, ensuring that their needs are met and that they have a positive experience in our workspace. Your day will begin with a review of the daily report, allowing you to plan effectively and prepare your team for the day ahead. You will be the first point of contact for members and guests, welcoming them as they arrive and assisting them with their meeting room setups, including Wi-Fi connections and screen sharing applications. Building relationships with members is key, and you will take the time to understand their business needs, facilitating introductions to other members that could benefit from networking opportunities. In addition to member engagement, you will oversee the logistics of new member move-ins, ensuring that all preparations are in place, including welcome kits and access credentials. You will also be responsible for maintaining the center's appearance, conducting regular walk-throughs to ensure everything is in order and ready for tours. Your role will involve administrative tasks such as reviewing billing and managing paid time off requests for your team. Ultimately, your leadership will contribute to a vibrant community atmosphere, where members feel valued and supported.

Responsibilities

• Ensure the smooth running of the center and maintain a welcoming environment.
• Motivate and lead the team to enhance customer satisfaction and retention.
• Review daily reports to plan and prepare for the day's activities.
• Welcome members and guests, assisting them with meeting room setups and technology needs.
• Understand member business needs and facilitate networking opportunities.
• Oversee logistics for new member move-ins, including preparation of welcome kits and access credentials.
• Conduct regular walk-throughs to ensure the center is show-ready for tours.
• Manage billing processes to ensure all customers are current.
• Review paid time off requests to ensure appropriate team coverage.
• Engage with members to gather feedback and enhance their experience.

Requirements

• Proven experience in a management or customer service role.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Familiarity with workspace management and customer relationship management.

Nice-to-haves

• Experience in a coworking or flexible workspace environment.
• Knowledge of billing and financial management processes.
• Background in sales or business development.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible working hours to promote work-life balance.