COMMUNITY MANAGER - Peppertree Place

Royal American Management - Gulf Shores, AL

Full-time - Mid Level

Gulf Shores, AL

Real Estate

About the position

At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. The Community Manager is responsible for the full oversight of their assigned property, providing leadership and direction to associates at the property. Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager plays a crucial role in mentoring associates, ensuring they support the corporate mission, and understand their roles in achieving established goals. This position requires excellent attendance and communication skills, the ability to build lasting business relationships, and a high level of professionalism. The Community Manager is tasked with creating a positive, welcoming, and supportive environment for residents, visitors, and community associates. They will attract, screen, and select prospective residents in accordance with federal, state, and governing program laws and regulations. The role also involves maintaining knowledge of market conditions affecting leasing and operations, developing and executing effective marketing and advertising campaigns for apartment leasing, and assisting with the development and implementation of resident services programming. In addition, the Community Manager will oversee sound rent collection procedures, including following up with delinquent accounts, delivering rent deposits to the bank, and managing security deposit administration. They will participate in the preparation of the annual operating budget and work with the Regional Manager to maintain budgetary guidelines. The Community Manager will also monitor landlord-tenant relations, mediate disputes when necessary, and ensure that all contractors/vendors have the necessary approvals before performing any work on the property. This role requires a strong understanding of progressive multi-family management and operations, as well as the ability to provide excellent customer service and communicate effectively in various formats.

Responsibilities

• Full oversight of assigned property
• Supervise and provide training to community associates
• Evaluate associates performance, including the completion of annual performance reviews
• Counsel underperforming associates and provide constructive feedback to improve performance
• Create a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations
• Maintain knowledge and awareness of market conditions affecting leasing and operations
• Develop and execute effective marketing and advertising campaigns for apartment leasing
• Assist with development and implementation of resident services programming
• Maintain sound rent collection procedures, including following up with delinquent accounts
• Deliver rent deposits to bank and submit relevant documentation
• Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
• Maintain familiarity with all procedures and requirements for accounts payable
• Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
• Monitor landlord-tenant relations and mediate disputes when necessary
• Utilize maintenance software program to enter in and track service requests, and regularly review maintenance reports
• Conduct walk-through and follow up for vendors work on site
• Inspect apartments for move in condition and turn over status
• Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Requirements

• High School Diploma or Equivalent
• Property/Community Manager state level license where required
• Minimum three (3) years property management experience preferred
• Proficiency in One Site preferred
• Computer literacy
• Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
• Strong leadership skills, communication skills, and decision-making abilities
• Ability to perform all functions of an Assistant Community Manager
• Ability to motivate portfolio and team members to accomplish company goals and expectations
• High attention and mental demands including the ability to prioritize and process information with accuracy and clarity
• Excellent written and oral communication skills
• Ability to work flexible schedule, including evenings and weekends

Nice-to-haves

• ARM (Accredited Residential Manager) designation preferred
• CAM (Certified Apartment Manager) designation preferred