Community Manager (Property Manager)

Unclassified - Damascus, MD

Full-time - Mid Level

Damascus, MD

About the position

MISSION FIRST HOUSING GROUP's (MFHG) is dedicated to developing and managing affordable, safe, and sustainable homes for individuals in need, particularly focusing on vulnerable populations. The Community Manager plays a crucial role in overseeing all operational aspects that impact the tenancy of residents within their assigned portfolio. This position is not only about managing properties but also about ensuring that residents have access to resources that promote independent living. The Community Manager is expected to contribute significantly to the organization's success, going beyond the outlined responsibilities to support the overall mission of MFHG. The Community Manager will be responsible for performing market comparisons to determine fair market rent and overseeing the recruitment, application, leasing, and tenancy processes for all residents. This includes ensuring that applicants are fully aware of their responsibilities when signing leases and moving into units. The role also involves assisting residents in complying with lease terms and providing counseling during the rental subsidy process. The Community Manager will coordinate with the Resident Services Manager to participate in events that foster community engagement and address resident concerns by communicating effectively with Program Managers and Resident Service Coordinators. In addition to managing tenant relations, the Community Manager will ensure timely rent collection, negotiate arrearages, and manage evictions from start to finish. They will also oversee the project waitlist and ensure that all recertification processes are completed according to relevant regulations. Regular inspections of the assigned portfolio will be conducted to identify maintenance needs, and the Community Manager will work closely with maintenance personnel to address these issues promptly. The role requires compiling data for effective reporting and maintaining accurate resident files in compliance with CPM and funding program specifications. The Community Manager will prepare annual budgets, monitor expenses, and participate in the marketing strategy for the property. This includes overseeing all marketing and promotional activities, conducting customer research, and ensuring compliance with local, state, and federal laws. The Community Manager is expected to embody and promote the corporate mission while performing all duties and responsibilities, contributing to special projects as required by management.

Responsibilities

• Perform market comparisons for determining fair market rent.
• Oversee recruitment, application, leasing, and tenancy of all residents within the assigned portfolio.
• Ensure applicants understand their responsibilities and obligations when signing leases and moving into units.
• Assist residents in complying with the terms of the lease.
• Provide counseling and assistance in the rental subsidy process as needed.
• Assist residents in acquiring skills for coexisting with other residents in a building.
• Coordinate with Resident Services Manager and participate in Resident Services events.
• Communicate resident concerns to Program Managers and Resident Service Coordinators as needed.
• Ensure that all residents in their portfolio are in the best living environment possible.
• Notify residents of rent increases and lease addendum changes.
• Ensure rents are collected in a timely manner and manage all evictions from beginning to resolution.
• Ensure that vacancies are filled in a timely manner.
• Manage all aspects of the project wait list.
• Complete all phases of the Recertification Process in a timely manner according to regulations.
• Maintain resident files according to CPM and funding program specifications.
• Implement periodic scheduled inspections of assigned portfolio and inform the Maintenance Department of needed repairs.
• Compile data for effective reporting and update the property management system.
• Review resident rent payment status and work with accounting for accurate record keeping.
• Prepare annual budgets for assigned property/portfolio and compare budget to actual expenses throughout the year.
• Participate in the creation and implementation of CPM's Marketing Plan.
• Establish marketing strategies to meet objectives of the marketing plan.
• Oversee all marketing, advertising, and promotional activities in assigned property/portfolio.
• Maintain current knowledge regarding all applicable local, state, and federal laws and regulations.

Requirements

• High school diploma and at least five (5) years' experience in property management or real estate sales or other applicable field.
• Basic knowledge of DC Property Manager Fundamentals and Practices.
• Possess a valid DC Property Manager license or will obtain one within the first year of employment.
• LIHTC and AHM certified or will become certified within 12 months of employment date.
• Excellent written and verbal communication skills.
• Good interpersonal skills and strong organizational, analytical, and problem resolution skills.
• Ability to work independently.
• Experience with Microsoft Word and Excel.
• Licensed to drive a motor vehicle; access to an insured motor vehicle in good working condition.

Nice-to-haves

• HQS certification is preferred but not required.
• Experience in Yardi is preferred.

Benefits

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance