Community Manager - PT - KAO

$43,680 - $46,800/Yr

Cambridge Management - Kaneohe, HI

Part-time - Mid Level

Kaneohe, HI

251-500 employees

Real Estate

About the position

Cambridge Management, Inc. (CMI) is seeking a dedicated Community Manager to oversee the daily operations of our multi-family community in Kaneohe, HI. This part-time position, under the direct supervision of the Regional Manager, is crucial for ensuring excellent customer service and effective management of the community. The Community Manager will coordinate all aspects of apartment community operations, focusing on maximizing cash flow while preserving assets, achieving budgeted Net Operating Income (NOI), and ensuring compliance with Low Income Housing Tax Credit (LIHTC) and HUD regulations. The role also involves creating a quality living environment for residents and fostering a positive working atmosphere for team members. The Community Manager's responsibilities will vary based on the size of the community and the number of staff members. Key functions include overseeing financial performance, ensuring accurate data management in OneSite, recommending capital improvements, and serving as the property representative in legal proceedings. The Community Manager will also support the leasing team, maintain knowledge of market trends, and ensure compliance with Fair Housing regulations and other relevant laws. In addition to financial oversight, the Community Manager will be responsible for marketing efforts, customer service excellence, and personnel development. This includes training and mentoring team members, conducting property inspections, and ensuring that service requests are completed promptly. The ideal candidate will possess superior management skills, a strong understanding of financial statements, and exceptional customer service abilities. A flexible schedule is required, as the role may involve working evenings, weekends, and holidays.

Responsibilities

• Oversee all financial performance of the property and work towards achieving budgeted NOI.
• Ensure all OneSite data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
• Recommend and oversee all capital improvements, deferred maintenance, and upgrade programs.
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared.
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge.
• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Recruit and select team members by understanding and adhering to CMI's selection process policies, procedures, and core values.
• Provide recommendations for compensation adjustments, promotions, and terminations.
• Administer disciplinary action and terminations, after consulting Regional Manager and Human Resources.
• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Develop cost-saving strategies to reduce budgeted expenses.
• Create annual operating budget and business plan with accounting team and Regional Manager.
• Prepare variance report monthly.
• Review and analyze income, expenses, traffic, lease expirations, market rents, delinquency, financial statements, and make recommendations as needed.
• Review and analyze all bid summaries for the purchase of goods and services, monitor the vendors' work, and guarantee accurate invoicing.
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly and satisfactorily prior to the release of payment.
• Process delinquent residents according to policy, collect late fees, and file evictions on units at the appropriate deadline.
• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Evaluate and make recommendations for rental pricing.
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results.
• Complete a daily inspection of the property and market-ready units.
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Supervise safety and risk management functions, including coordinating monthly safety meetings.
• Review resident retention programs, to continue to meet resident needs and improve retention.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
• Train, coach, and mentor team members, working with the training department as well as providing on-going feedback.
• Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
• Generate employee schedules and audit missed punches.

Requirements

• High School Diploma or equivalent, Bachelor's degree or CPM highly preferred.
• 3+ years of property management experience.
• One-year supervisory experience.
• Experience in managing LIHTC and HUD multi-family properties.
• Property Management Certification (ARM, CAM, etc.) preferred.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws as they relate to property specific guidelines and occupancy standards.
• Superior management and professional leadership skills; capable of managing a team.
• Knowledge and experience managing a multi-family operation, which includes financial reporting, sales, marketing, maintenance, and resident relations.
• High degree of flexibility and tolerance for change.
• Strong understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities daily.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.
• Working knowledge of Office 365 and industry software experience.

Nice-to-haves

• Certified Property Manager (CPM) certification.
• Experience with RealPage's OneSite software.

Benefits

• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Paid sick time