Community Manager - Quincy

Regus - Boston, MA

Full-time - Mid Level

Boston, MA

Real Estate

About the position

The Community Manager at IWG is responsible for overseeing the daily operations of the workspace center, ensuring customer satisfaction and retention while fostering a positive working environment. This role involves managing a team, coordinating member services, and facilitating networking opportunities among members. The Community Manager plays a crucial role in maintaining the center's functionality and appearance, as well as supporting the growth of the IWG network.

Responsibilities

• Oversee the daily operations of the workspace center.
• Motivate and manage the team to create a positive working environment.
• Ensure customer satisfaction and retention through excellent service.
• Welcome members and assist them with meeting room setups and technology.
• Conduct meetings to understand new members' business needs.
• Coordinate with team members for smooth onboarding of new clients.
• Provide tours of the center to potential members and explain membership benefits.
• Review billing to ensure all customers are current.
• Maintain the appearance of the workspace and report maintenance issues.
• Prepare for coaching conversations with team members.

Requirements

• Experience in a management or customer service role.
• Strong interpersonal and communication skills.
• Ability to motivate and lead a team effectively.
• Organizational skills to manage multiple tasks and priorities.
• Proficiency in using technology for presentations and member services.

Nice-to-haves

• Experience in coworking or flexible workspace environments.
• Knowledge of sales and marketing strategies.
• Familiarity with billing and financial management.

Benefits

• Great work-life balance
• Competitive benefits package
• Opportunities for career growth