Community Manager - Quincy

Iwg Plc - Boston, MA

Full-time - Mid Level

Boston, MA

Waste Management and Remediation Services

About the position

The Community Manager at IWG is responsible for overseeing the daily operations of the center, ensuring customer satisfaction and retention while fostering a positive working environment. This role involves managing a team, providing excellent customer service, and facilitating connections among members. The Community Manager plays a key role in maintaining the center's functionality and appearance, as well as supporting sales efforts and team development.

Responsibilities

• Oversee the daily operations of the center to ensure smooth functioning.
• Motivate and manage the team to create a positive working environment.
• Welcome members and assist them with their needs, including setting up meeting rooms and technology.
• Conduct tours for potential members and explain the benefits of IWG membership.
• Review billing to ensure all customers are current and address any issues.
• Prepare for new member move-ins, ensuring all materials are ready.
• Conduct regular walk-throughs of the center to maintain a show-ready environment.
• Handle paid time off requests and ensure appropriate team coverage.
• Engage with members to gather feedback and improve services.

Requirements

• 3+ years of strong customer service experience, ideally in hospitality or events.
• Experience in leading and managing a team.
• Ability to provide sales support and handle escalations effectively.
• Strong multitasking skills and ability to pre-empt issues.
• Excellent communication skills and a positive, enthusiastic attitude.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance with no standard nights/weekends
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with company match
• Affordable and comprehensive health care for full-time team members
• Quarterly bonus plan program
• Hourly rate of $27
• Bright and inspiring work environment
• Training and development opportunities
• Professional workplace community with business casual attire