Landmark Properties - Boulder, CO
posted 4 months ago
The primary role of the Community Manager is to oversee all phases of the property's daily operations and management. This includes being responsible for leasing goals, revenue management, fiscal planning, and resident and community relations. The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures. The position requires a strong focus on customer service, ensuring that the needs and expectations of residents, prospective residents, clients, and vendors are met and exceeded. The Community Manager will also be involved in developing and maintaining a positive sense of community for both residents and associates, encouraging participation in events and activities. In conjunction with the Leasing and Marketing Manager, the Community Manager will prepare marketing plans and develop new strategies and programs designed to meet occupancy goals. This includes preparing weekly status reports and recommendations for changes to pricing or leasing specials, as well as maintaining product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. The role also involves ensuring timely follow-up activities for all prospective residents and reviewing all resident Housing Contracts. Financial management is a key responsibility, where the Community Manager will lead the development of the annual budget and business plan for the property, oversee the accounts receivable process, and prepare monthly variance reports. Additionally, the Community Manager will manage staff, including hiring, training, mentoring, and employee development, while also preparing annual staff performance reviews. The position requires a strong understanding of Fair Housing laws and the ability to maintain a clean and professional work environment. The Community Manager will also implement a successful turn plan, ensure the maintenance team is completing all service requests in a timely manner, and regularly walk the property to identify and address maintenance issues. Risk control is another important aspect of the role, where the Community Manager will document and address behaviors of residents that violate the law or the community lease agreement, and handle emergency situations in conjunction with the corporate team.