Community Manager - San Antonio, TXtags.new

Asset Living - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Real Estate

About the position

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. This role encompasses managing all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management. As an on-site leader, the Community Manager supervises all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns. In this position, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. They will ensure the effectiveness of the staff through ongoing training, coaching, counseling, and guidance in compliance with Asset Living's training benchmarks. The Community Manager will also be responsible for completing weekly and daily office and maintenance staff schedules and assignments, addressing performance problems, and promoting harmony and quality job performance among the staff. Financial management is a critical aspect of this role, where the Community Manager will strive to achieve the highest possible net operating income through effective cost control and revenue improvement strategies. They will develop yearly operating budgets and forecasts, monitor the timely receipt and reconciliation of deposits, rent collections, and vendor invoices, and ensure accurate ownership financial reports. Additionally, the Community Manager will develop yearly marketing plans and ensure effective leasing techniques are employed to maximize resident satisfaction. They will handle resident complaints and concerns, implement resident retention programs, and ensure all administrative and leasing reporting is accurate and submitted on time. The role also includes managing property maintenance, ensuring timely repairs, and maintaining the property’s appearance through regular inspections and tours. This job description serves as a guide of expected duties and may be modified at any time. The employee understands that additional responsibilities may be assigned as needed.

Responsibilities

• Oversee the entire operations of a housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with training benchmarks.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue improvement strategies.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and utilize marketing strategies and systems.
• Ensure effective leasing techniques are employed to obtain closure and maintain accurate reporting systems.
• Handle resident complaints, concerns, and requests to ensure resident satisfaction.
• Implement resident retention programs such as resident functions and monthly newsletters.
• Head emergency response for the property, ensuring proper handling of emergencies within company guidelines.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting skills.
• Ability to develop and implement effective marketing strategies.
• Strong customer service orientation and conflict resolution skills.
• Knowledge of fair housing laws and safety guidelines.

Nice-to-haves

• Experience with multifamily housing management.
• Familiarity with property management software.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.