COMMUNITY MANAGER - SAN DIEGO

Regus Management Group - San Diego, CA

Full-time - Mid Level

San Diego, CA

Real Estate

About the position

As a Community Manager at IWG, you will oversee the daily operations of your center, ensuring a positive working environment that fosters customer satisfaction and retention. Your role involves motivating your team, managing customer interactions, and facilitating a seamless experience for members and guests. You will be responsible for various tasks, including welcoming new members, coordinating events, and ensuring the center is well-maintained and ready for tours.

Responsibilities

• Oversee the daily operations of the center to ensure smooth functioning.
• Motivate and manage the team to create a positive working environment.
• Welcome members and guests, assisting them with their needs and ensuring satisfaction.
• Coordinate the onboarding process for new members, including preparing welcome kits.
• Conduct tours for potential members and explain the benefits of IWG membership.
• Review billing to ensure all customers are current with payments.
• Maintain the center's appearance and functionality, addressing any maintenance issues promptly.
• Prepare for team meetings and coaching sessions to support team development.
• Engage with members to gather feedback and improve service delivery.

Requirements

• 3+ years of experience in customer service, preferably in hospitality or events industry.
• Strong communication skills and experience in escalation handling.
• Experience in leading and motivating a team.
• Ability to provide sales support and take ownership of problem-solving.
• Proficiency in MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Nice-to-haves

• Experience in a coworking or shared office environment.
• Familiarity with networking and community-building activities.

Benefits

• Work-life balance with no standard nights or weekends.
• Generous paid time off plans including sick and vacation days.
• 11 paid company holidays per calendar year in addition to PTO.
• Competitive 401K program with company match.
• Affordable and comprehensive health care options for full-time team members.
• Quarterly bonus plan program and an hourly rate of $26.00.
• Training and development opportunities for career advancement.
• A bright and inspiring work environment with a professional community.