Community Manager - Seminole Landing

Asset Living - Panama City, FL

Full-time - Mid Level

Panama City, FL

Real Estate

About the position

The Community Manager at Asset Living is a pivotal role responsible for overseeing the entire operations of a housing community under the supervision of the Regional Supervisor. This position requires a dynamic individual who can manage all phases of operations, including personnel management, leasing, maintenance, financial oversight, administration, and risk management. As an on-site leader, the Community Manager will supervise all aspects of the property and staff to ensure compliance with Asset Living's policies and procedures, safety and fair housing guidelines, and liability concerns. In the realm of personnel management, the Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. This includes ensuring the effectiveness of staff through ongoing training and guidance, completing weekly and daily office and maintenance staff schedules, and addressing performance issues as they arise. The Community Manager will promote harmony and quality job performance among staff while ensuring compliance with company policies. Financial management is another critical aspect of this role. The Community Manager will strive to achieve the highest possible net operating income through effective cost control and revenue improvement strategies. Responsibilities include developing yearly operating budgets, monitoring timely receipt and reconciliation of deposits and rent collections, and ensuring accurate financial reporting. Strategic leasing management is also a key responsibility. The Community Manager will develop yearly marketing plans, ensure effective leasing techniques, and address resident complaints and concerns to maintain high levels of resident satisfaction. Additionally, the role involves administrative and maintenance management, ensuring accurate reporting, managing emergency responses, and maintaining the property’s appearance through regular inspections and timely repairs. Overall, the Community Manager plays a crucial role in fostering a positive living environment for residents while ensuring the operational success of the property.

Responsibilities

• Oversee the entire operations of a housing community under the supervision of the Regional Supervisor.
• Manage all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management.
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office and maintenance staff schedules and assignments.
• Address performance problems effectively and document adequately, communicating with direct supervisor and HR as necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through effective cost control and revenue improvement strategies.
• Develop yearly operating budgets and forecasts.
• Monitor timely receipt and reconciliation of deposits, rent collections, and vendor invoices.
• Develop yearly marketing plans and utilize marketing strategies and systems for leasing.
• Ensure staff leasing techniques are effective and follow up procedures are met.
• Address resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs such as functions and newsletters.
• Ensure all administrative and leasing reporting is accurate and submitted on time.
• Head the emergency response team for the property, ensuring proper handling of emergencies.
• Manage customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.

Requirements

• Proven experience in property management or a related field.
• Strong leadership and personnel management skills.
• Excellent financial management and budgeting skills.
• Ability to develop and implement effective marketing strategies.
• Strong customer service orientation and conflict resolution skills.
• Knowledge of fair housing laws and safety regulations.

Nice-to-haves

• Experience with property management software.
• Familiarity with local housing regulations and community resources.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.