Landmark Properties - Davis, CA
posted 3 months ago
The primary role of the Community Manager at Landmark Properties is to oversee all phases of the property's daily operations and management. This includes being responsible for leasing goals, revenue management, fiscal planning, and fostering resident and community relations. The Community Manager is expected to possess a polished, professional stature, lead the team by example, and comply with Landmark Properties' policies and procedures. This position reports to the Regional Director and manages the on-site management team. In collaboration with the Leasing and Marketing Manager, the Community Manager will prepare marketing plans and develop new strategies and programs designed to meet occupancy goals. They will also prepare weekly status reports and recommendations for changes to pricing or leasing specials. Maintaining product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends is essential. The Community Manager must ensure timely follow-up activities for all prospective residents and review and countersign all resident Housing Contracts. General administration duties include ensuring confidentiality of client, resident, and company information, organizing staff meetings, and adhering to Fair Housing laws. The Community Manager will also assist in corporate projects as requested and evaluate the computer/technology needs of the site, ensuring compliance with the company's technology policy. Financial management responsibilities involve leading the development of the annual budget and business plan for the property, overseeing the accounts receivable process, and managing property delinquency. The Community Manager will also oversee the accounts payable process, make purchases for the property, and prepare monthly variance reports and month-end reporting packages in a timely manner. In terms of personnel management, the Community Manager will manage staff, including hiring, providing ongoing training, mentoring, and employee development. They will report on bi-weekly payroll, timesheet submissions, and employee records, as well as prepare annual staff performance reviews. Customer service is a key aspect of this role, requiring the Community Manager to understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors. They will maintain active communication with residents and university personnel, distribute monthly newsletters, and develop resident retention programs. The Community Manager will also assist in mediation and resolution of resident conflicts, promoting respect for individual differences. Facilities management includes implementing a successful turn plan, ensuring the maintenance team completes service requests in a timely manner, and regularly walking the property to identify maintenance issues. The Community Manager will lead the maintenance team in quarterly inspections of each unit and enforce community safety and emergency policies. Risk control responsibilities involve documenting and addressing resident behaviors that violate laws or lease agreements, identifying safety and security risks, and preparing incident reports. The Community Manager will handle emergency situations in conjunction with the corporate team.