Community Manager - South Bend, IN

2B Residential - South Bend, IN

Full-time - Mid Level

South Bend, IN

About the position

Balke Brown Transwestern's 2B Residential division is seeking a Community Manager to join the team in South Bend, IN. This position is crucial as it encompasses all operational and financial aspects of the assigned properties. The Community Manager will be responsible for maximizing the property's net operating income and ensuring optimal performance across various dimensions, including personnel management, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements, information reporting, and compliance with applicable laws and company policies. The Community Manager will play a key role in approving all prospective resident applications, discounts, and renewal leases, while also ensuring excellent customer service to both prospective and current tenants. This role is designed to promote a quality living experience for all residents, maintaining budgeted occupancy levels and rental rates, and preparing, executing, and monitoring the operating budget to ensure effective expense control and rental collections. In addition to financial oversight, the Community Manager will prepare, analyze, and evaluate property status reports, including financial statements and variance and occupancy reports. They will also maintain knowledge of market conditions, develop and implement resident retention strategies, and manage vendor selection and relations. Regular property inspections will be conducted to ensure safety, cleanliness, and visual appeal, while also preparing for emergencies and ensuring compliance with safety regulations. This position requires a proactive approach to managing resident issues and maintaining organized records for resident information.

Responsibilities

• Approves all prospective resident applications, discounts, and renewal leases, and signs all leases.
• Ensures excellent customer service to prospective and current tenants.
• Responsible for promoting a quality living experience for all residents.
• Maintains budgeted occupancy levels, budgeted rental rates, and other property goals.
• Prepares, executes, and monitors operating budget, ensures expense control, and maintains effective rental collections.
• Prepares, analyzes, and evaluates property status reports, such as financial statements and variance and occupancy reports.
• Accurately prepares and submits property invoices.
• Maintains knowledge of market conditions.
• Develops and implements resident retention, marketing, and advertising programs.
• Manages resident issues.
• Manages vendor selection and vendor relations.
• Manages petty cash held on the property.
• Maintains organized file system for resident information.
• Audits property files and various status reports to ensure they are being completed timely and accurately.
• Performs property inspections to ensure visual appeal of property and maintain hazard-free conditions.
• Communicates with supervisor and/or property owners regarding the overall function of the property.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Responsible for reporting general liability claims and property loss claims timely and accurately.
• Responsible for shopping competitive properties.
• Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster.

Requirements

• Minimum of three (3) years property management experience.
• High School diploma required; college degree preferred and/or training, or equivalent combination of education and experience.
• Good oral communication skills and enjoys working with people.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee stock ownership plan
• Sabbatical
• Life insurance