Community Manager Team Lead (ORM Team)

Semrush - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

Hi there! We are Semrush, a global IT company developing our own product—a platform for digital marketers. This is our Community Manager Team Lead role for idea generators, planning geniuses, and natural-born analysts. In this position, you will own, develop, and execute Semrush's community strategy that aligns with the company's business goals. You will facilitate community campaigns, initiatives, and experiments while identifying new opportunities for community engagement. Your role will involve working closely with community managers to continually improve the quality of the brand's communication with our community, supervising community growth, and optimizing engagement. As a point of escalation for Community Managers, you will organize the team in online reputation cases and build relationships with various departments within the company, supporting them with communication strategies for their products and launches. Leading the Community Team, you will provide hands-on support with daily tasks, motivate, coach, and inspire the team to achieve our goals. Collaboration with the Social Media Team and working with the Head of Social & Community to upskill the community team will also be key aspects of your role. We are looking for someone with a strong background in community management and team leadership, who is passionate about online community development and has a data-driven mindset. You should be a community geek, staying on top of the latest community channels and trends, and possess strong problem-solving skills to creatively respond to challenges. If you share our values of trust, ownership, and enthusiasm for constant change, you might be the perfect fit for our team!

Responsibilities

• Own, develop, and execute Semrush's community strategy that aligns with the company's business goals.
• Facilitate community campaigns, initiatives, and experiments; identify new opportunities for community engagement.
• Work with community managers to improve the quality of the brand's communication with our community continually.
• Supervise community growth and optimize its engagement.
• Be a point of escalation for Community Managers and organize the team in online reputation cases.
• Build and maintain relationships with the company's various departments and support them with communication strategies for their products and launches.
• Lead the Community Team and provide hands-on support with the team's daily tasks.
• Motivate, coach, and inspire the Community Team to achieve our team goals.
• Collaborate with the Social Media Team; Work with the Head of Social & Community to upskill the community team and support their continued development.

Requirements

• 2+ years of team management experience.
• 4+ years of experience in community management and in the field of communications.
• Proven experience in building and growing a successful online community.
• Deep understanding of the role community plays at the center of product and community-led business.
• Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.
• Fantastic communicator—passionate about talking to people and online community development.
• Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.
• Highly creative, ‘hands-on' leader who embraces ambiguity and defines a way forward.

Nice-to-haves

• Experience as a Semrush power user.
• Digital marketing savvy.

Benefits

• Low cost medical, dental, and vision plans.
• Dependent Care Savings Accounts and Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k) plan with flexible ways to save and fully vested employer match up to 4%.
• Unlimited PTO.
• Paid parental leave.
• Short-term and Long-term Disability.
• Accidental death and dismemberment (AD&D) insurance.
• Life Insurance.
• Travel Insurance.
• Corporate Events.
• Snacks, coffee, tea.